Chapter 14: Marketing: Helping Buyers Buy Flashcards
Marketing
A set of business practices designed to plan for and present an organizations products or services in ways that build effective customer relationships
MEETING NEEDS PROFITABLY
Evolution of marketing
Production Sales Marketing concept Market orientation Social media marketing
Marketing concept
Three part business philosophy
3 parts of marketing concept
Customer orientation
Service orientation
Profit orientation
Market orientation (oh boy)
Focussing efforts on:
1) continuously collecting information about customers needs and competitors capabilities
2) sharing this information throughout the organization
3) using the information to create value, ensure customer satisfaction, and develop customer relationships
Customer relationship management
The process of building long term relationships with customers by delivering customer value and satisfaction
Social media marketing
Customer generated online marketing efforts to promote brands and companies for which they are fans, and the use by marketers of online tools and platforms to promote their brands and organizations
4 P’s of marketing
Product
Price
Place
Promotion
Marketing mix
Ingredients that do into a marketing program
Product, price, place, promotion
Product
Physical good, service, or idea that satisfies wants and needs
Testing market
The process of testing products among potential users
Brand name
Word, letter, or group of words or letters that differentiates one sellers goods and services from those of competitors
Promotion
All of the techniques sellers use to motivate customers to buy their products
Marketing research
The analysis of markets to determine opportunities and challenges, and to find the information needed to make good decisions
Marketing research process
1) defining the question and determining the present situation
2) collecting research data
3) analyzing the research data
4) choosing the best solution and implementing it
Secondary data
Information that has already been complied by others and published in journals and books or made available online
Primary data
Data you gather yourself
Focus group
A small group of people who meet under the direction of a discussion leader to communicate their opinions about an organization, issue, or product