Chapter 11: Motivating Employees Flashcards
Motivation
The overall desire to excel
Intrinsic reward
The good feeling you have when you have a job well done
Extrinsic reward
Something given to you for recognition of good work
Praise, pay raise, promotions
Scientific manageming
Studying workers to find the most efficient ways of doing things than teaching people those techniques
Time motion studies
Performed by Fredrick Taylor
Studies of a task with a stopwatch to see how long they take to complete
Principle of motion economy
Theory developed by Frank and Lillian Gilberto that every job can be broken down into a series of motions
Hawthorne effect
Tendency for people to act differently when they know they are being studied
Maslow hierarchy of needs
Theory of motivation that places different types of human needs in order of importance, from basic physiological needs to safety, social, and esteem needs to self actualization needs
Masons hierarchy (low to high)
Physiological needs Safety needs Social needs Esteem needs Self-actualization needs
Motivators
Herzbergs theory
Job factors that cause employees to be productive and that give them satisfaction
Maintenance factors
Herzbergs theory
Job factors that can cause dissatisfication if missing
Theory X management assumptions
People dislike work and will avoid it
Workers must be forced, controlled, or threatened to make effort
People prefer to be directed, wish to avoid responsibility, want security
Primary motivators are time and money
Theory Y assumptions
People like work, it’s natural
People naturally work together
Rewards determine commitment
to goals
People accept responsibility and seek it
People are motivated by rewards
Goal setting theory
The idea that setting ambitious but attainable goals can motivate workers and improve performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions
(Part of goal setting theory)
Management by objectives
A system of goal setting and implementation that involves a cycle of discussions, review, and evaluation of objectives among top and middle management
