Chapter 10: Producing World Class Goods And Services

Question 1

Research and development

Answer 1

Work directed toward the innovation, introduction, and improvement of products and processes

Question 2

Production

Answer 2

Creation of goods and services using land, labour, capital goods, entrepreneurship, and knowledge

Question 3

Production management

Answer 3

The term used to describe all of the activities that managers do to help their firm create goods

Question 4

Operations management

Answer 4

A specialized area in management that converts or transforms resources into goods and services

Question 5

Facility location

Answer 5

Selecting a geographic location for a company’s operations

Question 6

Telecommuting

Answer 6

Working from home via computer

Question 7

Facility layout

Answer 7

Physical arrangement of resources in the production process

Question 8

Materials requirement planning

Answer 8

Computer based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place

Question 9

Enterprise resource planning

Answer 9

A computer application that enables a firm to manage all of its operations (finance, requirement planning, Human Resources, and order fulfilment) on the basis of a single, integrated set of corporate data

Question 10

Purchasing

Answer 10

The functional area that searches for quality material resources, finds the best suppliers, and negotiates the best price for the goods/services

Question 11

Just-in-time inventory control

Answer 11

Production process that in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time for use on assembly line

Question 12

Quality

Answer 12

Consistently producing what the customer wants while reducing errors before and after delivery to the customer

Question 13

Six sigma quality

Answer 13

A quality measure that allows only 3.4 defects per million

Question 14

Statistical quality control

Answer 14

Process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning

Question 15

Statistical process control

Answer 15

The process of testing stariscsl samples of products conponents at each stage of the production process and plotting results on graph

Question 16

Logistics

Answer 16

Those activities that focus on getting the right amount of the right products or services to the right place at the right time at the lowest possible cost

Question 17

Supply chain

Answer 17

Sequence of firms that perform activities required to create and deliver a good to consumers or industrial users

Supplier, manurfacturer, wholesaler, retailers, consumers

Question 18

Supply chain management

Answer 18

Intergration and organization of information and logistics activities across firms in a supply chain for the purpose of creating and delivering good that provide value to customers

Question 19

Form utility

Answer 19

The value added by the creation of finished goods and services

Silicon to computer chips

Question 20

Process manufacturing

Answer 20

Part of the production process that physically or chemically changes materials

Boiling physically changes the egg

Question 21

Assembly process

Answer 21

The part of production that puts together components

Egg+toast+coffee=breakfast

Question 22

Continuous process

Answer 22

Production process in which long production runs turn out finished goods over time

Question 23

Intermittent plant

Answer 23

Production process in which the production run is short and the machines are changed frequently to make different products

Question 24

Flexible manufacturing

Answer 24

Designing machines to do multiple tasks so that they can produce a variety of products

Question 25

Lean manufacturing

Answer 25

Production of goods using less of everything compared to mass production

Question 26

Mass customization

Answer 26

Tailoring products to meet the needs of individual customers

Question 27

Computer aided design

Answer 27

The use of computers in the design of products

Question 28

Computer aided manufacturing

Answer 28

The use of computers in the manufacturing of products

Question 29

Computer intergrated manufacturing

Answer 29

The uniting of computer aided design with computer aided manufacturing

Question 30

Program evaluation and review technique

Answer 30

A method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete total project

Question 31

Critical path

Answer 31

In PERT network, sequence of tasks that takes the longest time to complete

Question 32

4 differences between goods and services

Answer 32

1) Tangible vs intangible
2) Consume now vs consume later
3) Perishable vs non-perishable
4) Heterogeneous vs homogeneous

Question 33

What is operations managment

Answer 33

Converts or transforms resources into goods/services

Question 34

supply chain order

Answer 34

Supplier, manurfacturer, wholesaler, retailers, consumers