Chapter 12: Human Resource Management

Question 1

Human Resource management

Answer 1

The process of determining Human Resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating, and schedualing employees to achieve organizational goals

Question 2

Job analysis

Answer 2

Study of what is done by employees who hold various job titles

Question 3

Job description

Answer 3

Summary of the objectives of a job, the type of work to be done, and the responsibilities and duties, the working conditions, and the relationship of the job to other functions

Question 4

Job specifications

Answer 4

Written summary of the minimum qualifications required of workers to do a particular job

Question 5

Recruitment

Answer 5

Set of activities used to obtain a sufficient number of the right people at the right time

Question 6

Selection

Answer 6

The process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interest of the individual and the organization

Question 7

6 steps of the employee selection process

Answer 7

1) obtain complete application form
2) conduct initial and follow up interview
3) give employment test
4) conduct background information
5) obtain physical exam
6) establish probation period

Question 8

Contingent workers

Answer 8

Worker who do not have regular, full time employment

Question 9

Training and development

Answer 9

All attempts to improve productivity by increasing an employees ability to perform. Training focusses on short term skills, whereas development focusses on long term abilities

Question 10

Orientation

Answer 10

The activity that introduces new employees to the organization; to fellow employees; to supervisors; and to policies and practices value and objectives of the firm

Question 11

On the job training

Answer 11

Training at the workplace that lets the employee learn by doing or by watching others for a while and then imitating them

Question 12

Apprentice programs

Answer 12

Training programs during which a leaner works alongside an experienced employee to master the skills and procedures of a craft

Question 13

Off the job training

Answer 13

Internal or external training program away from the workplace that develops any of a variety of skills

Question 14

Vestibule training

Answer 14

Training done in schools where employees are taught on equipment similar to that used on the job

Question 15

Job simulator

Answer 15

Use of equipment that duplicates conditions and tasks so trainees can learn the skills

Question 16

Management development

Answer 16

Process of training a educating employees to become food managers; and then monitoring the progress of their managerial skills over time

Question 17

Networking

Answer 17

Process of establishing and maintaining contacts with key managers within and outside the organization

Question 18

Mentor

Answer 18

An experienced employee who supervises, coaches, and guides Lower level employees

Question 19

Performance appraisal

Answer 19

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training, or termination

Question 20

Performance appraisal 6 steps

Answer 20

Establishing performance standards

Communicating standards

Evaluating performance

Discussing results

Taking corrective action

Using results to make decisions

Question 21

Fringe benefits

Answer 21

Benefits such as sick days, vacation pay, pension plan, and health plans

Question 22

Cafeteria style fringe benefits

Answer 22

Fringe benefits plan that allows employees to choose which benefits they want up to a certain dollar

Question 23

Flex time plan

Answer 23

Work scheualed that gives employees some freedom to choose when to work, as long as they reach the required number of hours

Question 24

Core time

Answer 24

In a flex time plan, the period when all employees are expected to be at their job stations

Question 25

Compressed workweek

Answer 25

Work schedule that allows an employee to work a full number of hours per week, but in fewer day’s

4 10 hour shifts

Question 26

Telecommuting

Answer 26

Working at home instead of occupying space in the office

Question 27

Job sharing

Answer 27

An arrangement whereby two part time employees share one full time job

Question 28

Pay equity

Answer 28

Equal pay for work of equal value

Question 29

Gender wage gap

Answer 29

Difference between male wage and female wage

Question 30

Employment equity

Answer 30

Employment activities designed to increase employment opportunities for four groups
(Work, aboriginal people, disabled people, and visible minorities) given past discrimination

Question 31

Reverse discrimination

Answer 31

Discriminating against members of a dominant or majority group (whites or males) usually as a result of policies designed to correct previous discrimination against minority or disadvantaged groups