Chapter 13: Dealing With Employee Management Issues Flashcards

1
Q

Labor union

A

An employee organization whose main goal is representing its members in emplyee- management negotiations of job related issues

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2
Q

Craft union

A

An organization of skilled specialist in a particular craft or trade

Typically local or regional

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3
Q

Industrial union

A

Consists of unskilled and semi-skilled workers in mass production industries such as automobile manufacturing and mining

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4
Q

Independent local organization

A

A union that is not formally connected or affiliated with any other labour organization

Local union

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5
Q

Directly charted union

A

Union that is directly affiliated to a labour congress to whom it pays per capita dues and receives services

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6
Q

National union

A

A union that only represents workers in Canada

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7
Q

International union

A

Union that has its headquarters outside of Canada (usually the USA)

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8
Q

Unionization rate

A

Number of employed individuals who are union members as a proportion of the total number of emplyed individuals

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9
Q

Coverage rate

A

Measure of the proportion of emplyee individuals, both union members and non-unionized employees, who are covered by a collective agreement

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10
Q

Employees have 3 basic rights

A

1) right to refuse unsafe work
2) right to participate in the workplace health and safety activities
3) right to know about potential dangers in the workplace

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11
Q

Sexual harassment

A

Unwelcome conduct of a sexual nature that detrimentally affects the work environment or leads to adverse job related concequences for the victim or the harassment

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12
Q

Workplace violence

A

Any act in which a person is abused, threatened, initimidated, or assaulted by his or her employment

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13
Q

Bullying

A

Acts or verbal comments that could mentally hurt or isolate a person in the workplace

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14
Q

Collective bargaining

A

The process whereby union and management representatives negotiate a contract for workers

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15
Q

Certification

A

Formal process whereby a union is recognized by the Labour Relations Board as the bargaining agent for a group of employees

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16
Q

Decertification

A

Process by which workers can take away a unions right to represent them

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17
Q

Labour contact

A

An agreement that sets the tone and clarifies the terms and conditions under which management and labour agree to function over a period of time

18
Q

Givebacks

A

Concessions made by union members to management; gains from previous labour negotiations are given back to management to help employers remain competitive and thereby save jobs

19
Q

Union security clause

A

Provision in a negotiated labour- management agreement that stipulates that employees who benefit from a union must either officially join or at least pay duties to the union

20
Q

Closed shop agreement

A

Clause in a negotiated labour-management agreement that specifies workers need to be members of a union befor being hired

21
Q

Union shop agreement

A

Clause in a negotiated labour- management agreement that says workers do not have to be members of a union to be hired, but must agree to join the union within a prescribed period

Usually 30,60,90 days

22
Q

Agency shop agreement aka rand formaula

A

Clause in a negotiated labour - management agreement that says employers may hire non-union workers; employees are not required to join the union but most pay union dues

23
Q

Open shop agreement

A

Clause in a negotiated labour - management agreement that says employees are free to join or not join the union and pay or not pay union dues

24
Q

Grievance

A

A charge by employees that management is not abiding by or fulfilling the terms of the negotiated labour - management agreement

25
Shop stewards
Union officials who work permanently in an organization and represent employee interests on a daily basis
26
Bargaining zone
Range of options between the initial and final offer that each party will consider before negotiations dissolve or reach an impasse
27
Conciliation
The use of government appointed third part to explore solutions to labour-management dispute
28
Mediation
Use of a third party, called a mediator, who encourages both sides in a dispute to continue negotiating and often makes suggestions for resolving the dispute
29
Arbitration
An agreement to bring in an impartial third party to render a binding decision in a labour dispute
30
Strike
Workers refuse to go to work
31
Primary boycott
When a union encourages both its members and the general public not to buy the product of a firm involved in a labour dispute
32
Secondary boycott
An attempt by labour to convince others to stop doing business with a firm that is the subject of a primary boycott
33
Lockout
Attempt by management to put pressure on unions by temporarily closing the business
34
Injunction
A court order saying go back to work
35
Strike breakers
Replacement workers hired to do jobs of striking emplyees until the labour dispute is resolved
36
Back-to-work legislation
A special law passed by the federal or provincial government that orders an end to a labor-management dispute in an industry the government decided is essential for the economy
37
Profit= Revenue- Cost, how does this raise issues to managment and emplyess
Managers wants to make as much profit as possible, where employees constantly want to be paid more. Therefore profit and costs are always head to head
38
Hire for _____ , train for _____
Attitude, skill
39
3 steps that lead to final collective agreement between labour union and managment
Concellation, mediation, arbitration
40
Labour weapons
strikes, boycotts, picketing
41
Management weapons
Strike breakers, lockout, bankruptcy, injunction