ch9: general patient care vocab Flashcards
personal protective equipment
PPE
barrier equipment used to prevent exposure to blood and other body fluids (gloves, gown, booties, etc)
active listening
using techniques that allow the receiver to fully understand the message being communicated
open ended question
questions that lead to further explanation vs yes or no responses
restatement
repeating or paraphrasing information replayed by the sender to confirm accuracy
reflection
when the receiver focuses on the main idea of the message but incorporates feelings the sender might be exhibiting or possibly feeling
clarification
summarizing the information relayed by the sender to clear up any confusion
nonverbal communication
gestures and actions that leave interpretation up to the receiver
sympathy
feeling compassion, sorrow, or pity for the hardships another person encounters
chief complaint
reason for the office visit
subjective information
information that is personal or what someone is feeling
allergy
adverse reaction caused by an antigen antibody response
anaphylaxis
life threatening allergic reaction that leads to circulatory collapse, shock, and death if left untreated
objective information
information collected that is observed by someone other than the patient
audiometry
test to determine level of hearing
visual acuity testing
use of tools such as snellen chart to screen for visual impairments