ch.8/9

Question 1

agressive behavior

Answer 1

standing up for one’s rights in a negative manner that violates the rights of others

Question 2

assertive behavior

Answer 2

ability to stand up for oneself and others using open, honest, and direct communication

Question 3

channel

Answer 3

term used in communication theory to denote the medium selected to convey the message

Question 4

cliche

Answer 4

a stereotyped, trite, or pat answer

Question 5

horizontal violence

Answer 5

anger and aggressive behavior between nurses or nurse-to-nurse hostility

Question 6

incivility

Answer 6

rude, intimidating, and undesirable behavior directed at another person

Question 7

interpersonal communication

Answer 7

communication that occurs between two or more people with a goal to exchange messages

Question 8

intrapersonal communication

Answer 8

communication techniques or self-talk to enhance positive interaction with the patient and family

Question 9

lateral violence

Answer 9

verbal, emotional, or physically abusive behavior of a registered nurse toward another staff member

Question 10

semantics

Answer 10

study of the meaning of words

Question 11

adherence

Question 12

andragogy

Answer 12

the study of teaching adults

Question 13

contractual agreement

Answer 13

pact made between two persons or parties for the achievement of mutually set goals

Question 14

negative reinforcement

Answer 14

an ineffective teaching strategy that uses criticism or punishment

Question 15

nonadherence

Answer 15

nonadherence to a therapeutic recommendation

Question 16

pedagogy

Answer 16

science of teaching that generally refers to the teaching of children and adolescents

Question 17

positive reinforcement

Answer 17

affirmation of the efforts of patients