CH.5: the verbal dimension of communication Flashcards
symbol
representation of a person, event, or other phenomenon; arbitrary, ambiguous, and abstract
arbitrary (of symbols)
not intrinsically connected to what they represent
ambiguous (of symbols)
meanings aren’t fixed in an absolute way - can vary
abstract (of symbols)
not concrete or tangible
principles of verbal communication
interpretation creates meaning, communication is rule guided, and punctuation affects meaning
communication rules
shared understandings of what communication means and what kinds of communication are and are not appropriate in various situations
regulative rules
specify when, how, where, and with whom to talk about certain things
constitutive rules
tell us how to count certain kinds of communication
punctuation
the mental mark of the beginnings and endings of particular interactions
totalizing
using a single label to represent the totality of a person
loaded language
words that strongly stunt perceptions and thus meanings
hypothetical thought
cognitive awareness of experiences and ideas that are not part of the concrete, present situation
symbolic abilities
definition, evaluation, organization, hypothetical thought, self-reflection
dual perspective
taking another person’s point of view into account as you communicate
static evaluation
assessments that suggest that something is unchanging or frozen in time
