CH.2: Perception, Personality, & Emotions Flashcards

1
Q

Process by which indiviuduals organize &interpret their impressions to give meaning to their environment

A

Perception

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2
Q

perception is important because

A

behavior is based on perception of what reality is, not on reality itself

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3
Q

What factors influence perception?

A
  • The Perceiver (interprets what he/ she sees of target- attitudes, motives, interests, experience, and expectations)
  • The Target (Novelty, motion, sounds, size, background& proximity)
  • the Situation (context in which we see objects/ events- time, work setting, social setting)
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4
Q

determining if a behavior is internally (control of individual) or externally caused (result of outside causes)

A

Attribution theory

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5
Q

3 rules of attribution theory

A
  • Distinctiveness (if person acts the same in every situation)
  • Consensus (If person acts the same as others in the same situation)
  • Consistency (if person acts the same way over time)
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6
Q

underestimating external factors & overestimating internal when making judgments about others’ behavior.

A

Fundamental attribution error

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7
Q

tendency to attribute 1’s successes to internal factors & put blame for failures on external

A

Self- serving bias

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8
Q

selective interpretation by ppl on what they see based on their interests, background, experience, & attitudes

A

Selective perception

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9
Q

drawing a general impression on someone based on a single characteristic

A

Halo effect

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10
Q

drawing a general impression on someone based on a single characteristic

A

Contrast effects

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11
Q

attributing our own characteristics to other people

A

Projection

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12
Q

judging someone on basis of our perception of the group to which he/she belongs

A

Stereotyping

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13
Q

dislike of person/group based on their stereotyped group

A

Prejudice

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14
Q

Perceptions & Judgment matter in the workplace b/c of

A
  • performance expectations
  • evaluations
  • employment interviews
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15
Q

proposes a person will behave consistently with how he/she is perceived

A

Self- fulfilling prophecy

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16
Q

stable patterns of behavior& consistent internal states determining how someone reacts to& interacts with others

A

Personality

17
Q

Personality determinants

A
  • Heredity( factors determined at conception)
  • Environmental Factors
  • Situational Conditions
18
Q

Enduring characteristics describing an individual’s behaviour

A

Personality traits

19
Q

Personality test that determines how ppl typically act/ feel in certain situations

A

Myers Briggs type indicator

20
Q

Classifications of Myers-Briggs Type Indicator

A

Perceiving/ Judging
Extroverted/Introverted
Sensing/ Intuitive
Thinking/ Feeling

21
Q

The Big Five Personality Model

A

Extraversion (comfortability with others), Agreeableness
Conscientiousness(reliability)
Emotional Stability (withstand stress)
Openness to Experience

22
Q

differing in the degree in which they like/dislike themselves & if they see themselves as effective, capable, & in control on own envt= ppl w. (+) core- self evaluations do better due to ambitious goals, & commitment

A

Core- self evaluations

23
Q

they are pragmatic, maintains emotional distance, & believes that ends can justify means

A

Machiavellianism

24
Q

tendency to be arrogant, have grandiose sense of importance, yearns for admiration, & have sense of entitlement- thinking they are better leaders

A

Narcissism

25
person's ability to adjust their behavior based on external, situational factors. Therefore high self- monitors pay closer attention to others' behavior
Self- monitoring
26
person's willingness to take chances
Risk- taking
27
Type A
- moves, walks, & eats rushed - impatient - a multitasker - dislikes leisure time - obsessed w. #s, measuring success in terms of how many/how much of everything is acquired
28
Type B
- not under urgency - no need to display/talk about achievements/ accomplishments - has fun, & relaxes w.out guilt
29
someone who identifies opportunities, shows initiatives, takes action, & perseveres until meaningful change occurs
Proactive personality
30
Intense feelings directed at someone/ something
Emotions
31
Feelings that are less intense than emotions lacking contextual stimulus
Moods
32
employee's expression of organizationally desired emotions while at work
Emotional Labour
33
when employees react emotionally to things that happen to them at work, influencing their job performance & satisfaction
Affective events theory
34
person's ability to be - self aware of their own emotions - detect emotions in others - manage emotional cues & info
Emotional Intelligence
35
inconsistencies b/w emotions ppl feel & emotions showed
Emotional dissonance
36
Difference b/w Surface acting and Deep acting
Surface acting deals with one's displayed emotions & | Deep acting deals with one's felt emotions
37
Voluntary actions violating established norms, threatening the organization, its members, or both
Employee deviance