CH. 5: Motivation in Action

Question 1

what’s the most commonly used reward in organizations, & what else is a top priority for employees?

Answer 1

Money

- many emphasize relationships in the workplace

Question 2

portion of employee’s pay based on individual&/ organizational measure of performance

Answer 2

Variable -pay programs

Question 3

Individual- Based Incentives

Answer 3

• Piece-rate pay plans
• Merit Based
• Bonuses
• Skill- based pay

Question 4

Group- based incentives

Answer 4

• Gainsharing: improvements in group productivity determine total amount of money to be shared

Question 5

Organizational- based incentives

Answer 5

Profit- sharing Plans

• Employee Stock Ownership Plans (ESOP)& Stock options
• stock options give employees right to buy stocks in company @ later date for guaranteed price

Question 6

permits each employee to create a package to suit individual needs (selections based on marital status, age, spouses’ benefits status, etc.

Answer 6

Flexible benefits plan

Question 7

To set a pay level, there needs to be a balance between

Answer 7

Internal Equity- worth of the job to organization

External Equity- competitiveness of organizations pay relative to industry standards

Question 8

Pros and cons to skill-based pay

Answer 8

• Easier to fill staff needs (interchangeable)
• improves communication
  BUT
• doesn’t address level of performance
• there may not be an immediate need for certain skills

Question 9

Organization wide programs that distribute compensation based on established formula designed around a company’s profitability

Answer 9

Profit- sharing plans

Question 10

The Job characteristic model (JcM)

Answer 10

Describes the job in terms of job dimensions:

• Feedback
• Autonomy
• Task identity
• Task significance
• Skill variety

Question 11

4 basic emotional drive(needs) that guide people (ABCD)

Answer 11

Drive to Acquire (organizational rewards)
Drive to Bond (commitment to teamwork, frdship & openness)
Drive to Comprehend (effective job design)
Drive to Defend (performance management & resource allocation process)

Question 12

Employees are paid a fixed sum for each unit of production completed

Answer 12

Piece- rate pay plan

Question 13

Individual- based incentive plan based on performance appraisal ratings

Answer 13

Merit- based pay plans

Question 14

Individual- based incentive plan that rewards employees for recent performance rather than historical

Answer 14

Bonus

Question 15

Individual- based incentive plan that sets pay levels on the basis of how many skills employees have/ how many jobs they can do

Answer 15

Skill- based pay/ Competency/ Knowledge- based pay

Question 16

Organization- wide incentive plan in which employer shares profits w/ employees based on a predetermined formula

Answer 16

Profit- sharing plan

Question 17

A company- established benefit plan in which employees acquire stock as part of their benefits

Answer 17

Employee stock ownership plan (ESOP)

Question 18

Periodic shifting of workers from 1 task to another

- reducing boredom, increasing motivation, & helps employees understand how their work contributes to the organization

Answer 18

Job Rotation

Question 19

Vertical expansion of jobs

• expands employee’s freedom & independence
• Increases responsibility
• provides feedback so individuals can assess & correct own performance

Answer 19

Job Enrichment

Question 20

Alternative Work Arrangements

Answer 20

Flextime
Job Sharing
Telework

Question 21

• Employees work a set amount of hours but have some flexibility
• Core period for all + flexible set of hours determined by workers

Answer 21

Flextime

Question 22

2 or more ppl splitting a 40 hour a week job

Answer 22

Job Sharing

Question 23

Employees complete work @ home, with access to smartphones, tablets, & other devices

Answer 23

Telework