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ORGANIZATIONAL BEHAVIOUR > CH.12: Decision Making, Creativity, & Ethics > Flashcards

CH.12: Decision Making, Creativity, & Ethics Flashcards

1
Q

Choice made from two or more alternatives

A

Decision

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2
Q

Refers to choices that are consistent & value- maximizing w/in specified constraints

A

Rational

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3
Q

6- step decision- making model that describes how individuals should behave in order to maximize some outcome

A

Rational Decision- making model

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4
Q

Steps in the Rational Decision- Making Model

A
  1. Define the problem
  2. Identify the criteria
  3. Allocate weights to the criteria
  4. Develop alternatives
  5. Evaluate alternatives
  6. Select best alternative
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5
Q

Limitations on one’s ability to interpret, process, and act on info

A

Bounded Rationality

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6
Q

Identifying a solution that is “good enough”, the 1st acceptable option rather than the optimal one

A

Satisficing

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7
Q

A subconscious process created out of a person’s many experiences

A

Intuitive decision making

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8
Q

Believing too much in our own ability to make good decisions

A

Overconfidence Bias

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9
Q

Using early, 1st received info as the basis for making judgments

A

Anchoring Bias

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10
Q

Selecting & using only facts that support our decision

A

Confirmation Bias

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11
Q

Emphasizing info more readily at hand

A

Availability Bias

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12
Q

Increased commitment to a previous decision even though evidence/ info is wrong

A

Escalation of commitment

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13
Q

Tendency of individuals to believe that they can predict the outcome of random events

A

Randomness Error

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14
Q

Tendency to prefer a sure thing over a risky outcome

A

Risk Aversion

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15
Q

Tendency to believe falsely, even after outcome is already known, believing it could have been accurately predicted beforehand

A

Hindsight Bias

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16
Q

Process of organizing & distributing an organization’s collective wisdom so the right info. gets to the right ppl at the right time

A

Knowledge Management

17
Q

Strengths & Weaknesses of Group Decision Making

A

strengths: complete info. & knowledge, increased diversity of views, & has higher quality decisions
weaknesses: time consuming, conformity pressures, & one/ few members can dominate discussion

18
Q

Measures of Effectiveness in group decisions

A

Acceptance
Accuracy
Creativity
Speed

19
Q

Phenomenon in which group pressures for conformity prevent the group from critically appraising unusual, minority, or unpopular views

A

Groupthink

20
Q

Phenomenon in which initial positions of individual members of a group are exaggerated due to interactions of group

A

Groupshift

21
Q

Symptoms of Groupthink (6)

A
  1. Illusion of unanimity
  2. Minimized doubts
  3. Peer pressure
  4. Assumption of morality
  5. Illusion of invulerability
  6. Rationalized resistance
22
Q

Group Decision- Making techniques

A

Brainstorming
Interacting Groups
Electronic Meetings
Nominal Group Technique

23
Q

Group decision- making method in which individual members meet face to face to pool their judgments in a systematic but independent fashion

A

Nominal group technique

24
Q

The three- component model of creativity

A

Intrinsic task motivation
Creative- thinking skills
Expertise

25
Q

Organizational Factors that affect creativity

A 
Surveillance
Expected evaluation
External motivators
Competition
Constrained choice- given limits on the way you do your work
26
Q

Decision focused on outcomes/ consequences emphasizing the greatest good for the greatest # of ppl

A

Utilitarian criterion

27
Q

Decisions consistent w/ Canadian Charter of Rights and Freedoms

A

Rights criterion

28
Q

Decisions imposing & enforcing rules fairly & impartially, creating an equitable distribution of benefits & costs

A

Justice criterion

29
Q

Factors Affecting Ethical Decision Making Behaviour

A
  • Stage of moral development
  • Locus of control
  • Organizational environment
30
Q

Stages of Moral development

A

Preconventional, Conventional, & Principled

31
Q

Organization’s responsibility to consider the impact of its decisions on society

A

Corporate Social Responsibility

ORGANIZATIONAL BEHAVIOUR (13 decks)

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