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ORGANIZATIONAL BEHAVIOUR > CH. 6: Groups and Teamwork > Flashcards

CH. 6: Groups and Teamwork Flashcards

1
Q

groups vs. teams

A

groups: 2/+ ppl with a common relationship
teams: sm. # of ppl w. complementary skills- committed to a common purpose, performance goals, & approach for which they hold themselves mutually accountable

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2
Q

-groups of 5 to 12 employees from same department that meet for a few hrs each week to discuss ways of improving quality, efficiency & work envt

A

Problem- Solving Teams

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3
Q

10-15 ppl that take on responsibilities of former managers (planning, scheduling work, assigning tasks, taking action on problems

A

Self- managed/ Directed teams

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4
Q

Employees from about the same hierarchical lvl, but from diff. work areas, who come together to accomplish a task

A

Cross- Functional Teams

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5
Q

Types of Cross- Functional Teams

A

Task force- temporary
Committee- group composed of members from diff. departments (L-T in nature)
Skunkworks- dvlp spontaneously to create new products/ work on complex problems

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6
Q

use comp. tech. to tie together physically dispersed members to achieve common goal

A

Virtual Teams

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7
Q

set of expected behaviour patterns associated w. someone occupying a given position in a soc. unit

A

Roles

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8
Q

how others believe a person should act in a given situation

A

Role Expectations

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9
Q

Situation in which an individual is confronted by divergent role expections

A

Role Conflict

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10
Q

Person is unclear about his/ her role

A

Role Ambiguity

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11
Q

Too much is expected of someone

A

Role Overload

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12
Q

little is expected of someone, therefore person feels they are not contributing

A

Role Underload

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13
Q

Acceptable standards of behaviour w/in a group–> shared by group’s members

A

Norms

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14
Q

What Norms Cover

A

Performance, Appearance, Social Arrangement (interaction b/w team members), & Allocation of resources (pay, assignments, tools & equipment)

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15
Q

How Norms Develop

A
  • STATEMENTS made by a group member
  • critical EVENTS in groups history
  • PRIMACY: initial patterns of behaviour
  • CARRY OVER BEHAVIOUR from past situation
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16
Q

Why Norms are enforced

A
  • facilitates group’s survival
  • predictable behaviour
  • minimizes embarrassment
  • expresses central values & clarifies group’s identity
17
Q

Stages of Group & Team Development

A 
Forming (uncertainty & anxiety)
Storming (intra-group conflict)
Norming (close rtnships & cohesiveness)
Performing (fully functional group)
Adjourning
18
Q

Five- Stage Model into Perspective

A
  • groups do not progress clearly through stages 1 at a time
  • groups can go back to an earlier stage
  • conflict can be helpful to group
  • context matters
19
Q

Phase1: 1st meeting sets group direction
Transition: takes place @ end of 1st phase, which initiates major change
Phase 2: 2nd phase of inertia, last meeting characterized by markedly accelerated act.

A

The Punctuated Equilibrium Model

20
Q

Effective Team characteristics

A
  1. Clear Purpose
  2. Informality
  3. Participation
  4. Listening
  5. Civilized disagreement
  6. Consensus decisions
  7. Open communication
  8. Clear rules & work assignments
  9. Shared leadership
  10. External relations
  11. Style diversity
  12. Self- assessment
21
Q

Creating effective teams- Context

A
  • Climate of Trust
  • Leadership & Structure
  • Adequate Resources
  • Performance Evaluation & Rewards
22
Q

Composition of an Effective Team

A 
Skills
Personality
Roles
Diversity
Size
Members' Preference for Teamwork
23
Q

Skills needed w/in teams to perform effectively

A

Prob. Solving & decision- making skills
Interpersonal skills
Tech. expertise

24
Q

tendency for individuals to expend less effort when working collectively than when working individually

A

Social Loafing

25
Q

Process of Creating Effective Teams

A
  • Common purpose
  • Spec. Goals
  • Team Efficacy
  • Mental Models
  • Managed Lvl. of Conflict
  • Accountability

ORGANIZATIONAL BEHAVIOUR (13 decks)

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