Ch.12 (2)

Question 1

list the three parts of the hiring process

Answer 1

recruit, select and train/develop

Question 2

list the five steps of the selection process in hiring

Answer 2

application form, interview, test, investigate, probation

Question 3

list the first four training/developing steps

Answer 3

orientation, OJT, and apprenticeship, off-the-job training

Question 4

list the last three training/developing steps

Answer 4

online training, vestibule training and job simulation

Question 5

determining HR needs five steps. list the first two and two sub-steps of the second

Answer 5

prepare HR inventory, prepare job analysis- description and specification

Question 6

determining HR needs five steps. list the last three steps

Answer 6

assess demand, assess supply and establish strategic plan

Question 7

describe the first step of determining HR (inventory) (6)

Answer 7

preparing a HR inventory of the organization’s employees. inventory includes ages, names, education, capabilities, training, specialized skills etc.

Question 8

describe the second step of determining HR needs (analysis)

Answer 8

preparing a job analysis. study of what is done by employees who hold various job titles. necessary to recruit and train employees

Question 9

describe the third step in determining HR needs (assessing demand)

Answer 9

assessing future HR demand. because tech changes rapidly, training programs must be started long before the need is apparent

Question 10

describe the fourth step in determining HR needs (assessing supply)

Answer 10

assessing future HR supply. the labour force is constantly shifting (getting older, becoming more technically oriented, etc.)

Question 11

describe the fifth stage in determining HR needs (plan) (8)

Answer 11

establishing a strategic plan. the plan must address recruitment, selection, training, and development, evaluation, compensation, scheduling, and career management for the labour force

Question 12

a job analysis yields two important statements: (list and describe)

Answer 12

job descriptions (about the job)
job specifications (about the person)

Question 13

recruitment is the set of activities used to … the end result is …

Answer 13

obtain a sufficient number of the right people at the right time, to have a pool of qualified applicants

Question 14

selection is the process of …

Answer 14

gathering info and deciding who should be hired, under legal guidelines, for the best interests of the individual and the organization

Question 15

list the three reasons why recruiting has become difficult

Answer 15

some organizations have polices that demand promotion from within, operate under union contracts, or offer low wages

Question 16

list the first three steps in the selection process

Answer 16

obtaining complete application forms, conducting initial and follow-up interviews, giving employment tests

Question 17

list the last three steps in the selection process

Answer 17

conducting background investigations, obtaining results from physical exams and establishing trial (probationary) periods

Question 18

contingent workers are defined as …

Answer 18

workers who do not have regular, full-time employment

Question 19

training focuses on … whereas development focuses on …

Answer 19

short-term skills, long-term skills

Question 20

both training and development programs include three steps (list the first step)

Answer 20

assessing the needs of the organization and the skills of the employees to determine training needs,

Question 21

both training and development programs include three steps (list the second step)

Answer 21

designing training activities to meet the identified needs

Question 22

both training and development programs include three steps (list the third step)

Answer 22

evaluating the effectiveness of the training