Ch. 10 Flashcards

1
Q

Canada is one of the largest producers of … in the world, with ____ in nearly all provinces turning out …

A

forest products, plants, a vast array of wood, furniture, and paper products

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2
Q

there are giant aluminum mills in …
automotive-related manufacturing in ..
aircraft plants in …

A

Quebec and British Columbia
Ontario and Quebec
Ontario, Quebec and Manitoba

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3
Q

Canada is facing some serious challenges to its ability to …

A

remain a modern, competitive industrial country

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4
Q

today’s business climate is characterized by … as ever-newer … and increasing …

A

constant and restless change and dislocation, technologies, global competition force companies to respond quickly to these challenges

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5
Q

define “research and development”

A

work directed toward the innovation, introduction, and improvement of products and processes

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6
Q

through the adoption of newer, more advanced technologies and practices, industries can … (3)

A

increase their production capabilities, improve their productivity, and expand their lines of new goods and services

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7
Q

explain Canada’s history with R&D

A

2014- Canada dropped out of the world’s top-ten list for R&D spending
2018- Canada ranked 19th in the world for R&D

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8
Q

future R&D expansion in Canada will depend upon which three key drivers?

A

revenues and profitability, government policy, and corporate strategy

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9
Q

define production

A

production is the creation of goods and services using the factors of production: land, labour, capital, entrepreneurship, and knowledge

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10
Q

production management has been the term used to describe …

A

all of the activities that managers do to help their firms create goods

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11
Q

operations management is a …

A

specialized area in management that converts or transforms resources (including human resources) into goods and services

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12
Q

operations management includes…

A

inventory management, quality control, production scheduling, follow-up services etc.

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13
Q

operations management planning involves …

A

many of the same issues in both the service and manufacturing sectors

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14
Q

list three key operations management functions (OMP)

A

facility location, facility layout, quality control- Baldridge Award, ISO 9000/ ISO 140000

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15
Q

(OMP: Facility Locations) many businesses are building …

A

factories in foreign countries to get closer to their international customers

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16
Q

(OMP: Facility Locations) one of the most common reasons for a business to move is …

A

the availability of inexpensive labour or the right kind of skilled labour

17
Q

jobs like … (3) have moved out of North America to …

A

software development, call-center jobs, and back-office jobs, developing countries for some time

18
Q

list the first four jobs that are now shifting to developing countries (and out of North America)

A

accounting, financial analysis, medicine, architecture

19
Q

list the last four jobs that are now shifting to developing countries (and out of North America)

A

aircraft maintenance, law, film production, and banking

20
Q

developments in … (5) are giving firms and employees more flexibility than ever before

A

information technology computers, modems, email, voice mail, teleconferencing etc.)