Ch. 8 Flashcards
managers must practise the art of …
getting things done through organizational resources
resources is a general term that incorporates … (3)
human resources (employees), natural resources (raw materials) and financial resources (money)
list how management accomplishes goals (1-4, 2)
planning- strategic, tactical, operational and contingency and also directing (leading)
list the last two ways managers accomplish goals
organizing and controlling people/other organizational resources
planning is a management function that includes …
anticipating trends and determining the best strategies and tactics to achieve organizational GOPST
what does GOPST stand for?
goals, objectives, plans, strategies and tactics
describe “directing”
creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization’s goal and objectives
describe “organization”
a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization’s goals and objectives
“controlling” involves …
establishing clear standards to determine whether an organization is progressing towards its goal and objectives
define vision/mission, goals and objectives in Planning
why the organization exists, broad long-term aims, specific short-term statements
a vision is more than a goal; it is an …
encompassing explanation of why the organization exists and where it is trying to head
values are …
a set of fundamental beliefs that guide a business in the decisions they make
a mission statement is …
an outline of the organization’s fundamental purposes
goals are …
the broad, long-term statements accomplishments an organization wishes to attain - usually expressed in terms of measurable objectives
objectives are …
specific short-term statements detailing how to achieve the organization’s goals
plans are …
the ordered sequences of strategies an organization uses to achieve each objective - plans always have a time element
a large part of creating measurable objectives is to …
understand what you are good at and what you are not good at
what does SWOT stand for?
strengths, weaknesses, opportunities and threats
what does SWOT specifically look at? (4)
how can strengths be used and capitalized on
how can weaknesses improved
how can opportunities be exploited
how can threats be mitigated
strengths and weaknesses are …
things within the control of your organization
opportunities and threats are …
things outside your control and things you have to find information about and act on them
list the three questions of planning
what is the situations now?
where do we want to go?
how can we get there from here?
