Ch. 8 (3)

Question 1

in business literature, there is a trend toward …

Answer 1

separating the notion of management from that of leadeship

Question 2

list the four intrinsic values that motivate leaders

Answer 2

needs, desires, motive and will power

Question 3

successful leadership includes …

Answer 3

vision, communication, corporate values and ethics, not fearing change

Question 4

list the three leadership styles

Answer 4

autocratic, participative (democratic) and free-rein

Question 5

autocratic leadership is effective in …

Answer 5

emergencies and when absolute “followership” is needed (ex. in firefighting)

Question 6

participative leadership
(pro and con)

Answer 6

pro- usually increases job satisfaction
con-employee participation in decisions may not always increase effectiveness

Question 7

when is a free-rein leadership style most successful?

Answer 7

when managers deal with doctors, engineers or other professionals

Question 8

describe/define “knowledge management” (3)

Answer 8

finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm

Question 9

list the first three steps of control

Answer 9

establish clear performance standards, monitor and record actual performance, and compare results against plans and standards

Question 10

list the last two steps of control

Answer 10

communicate results and deviations to the employees involved and take corrective action when needed and providing positive feedback

Question 11

standards must be … (3)

Answer 11

specific, attainable, measurable