Ch. 10 (2) Flashcards
(OMP: Facility Layout) explain
the physical arrangement of resources (including people) in the production process
the idea of a facility layout is to have … in the best …
offices, machines, storage areas, and other items, position to enable workers to produce goods and provide services for customers
(manufacturing sector: operations management) list the three steps
form utility, manufacturing processes, materials requirement planning (MRP)
list the three steps of the manufacturing process
assembly, continuous and intermittent process
list the three steps of materials requirement planning
bill of materials, enterprise resource planning, IT/customer-relationship marketing
materials requirement planning (MRP) is a …
computer-based operations management system that uses sales forecasts to ensure that needed parts and materials are available at the right time and place in a specific company
enterprise resource planning (ERP) (the newest version of MRP) is a …
computer application that enables multiple firms to manage all of their operations on the basis of a single, integrated set of corporate data
list four operations that enterprise resource planning (ERP) manages
finance, requirements planning, human resources, and order fulfillment
purchasing is the …
functional area in a firm that searches for quality material resources, finds the best suppliers and negotiates the best price for quality goods and services
Just-in-time inventory control systems keep …
a minimum of inventory on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line
for JIT to work effectively, the process requires … and runs into problems when …
excellent coordination with carefully selected suppliers, suppliers are farther away
list the first four quality control standards
six sigma quality, statistical quality control (SQC), statistical process control (SPC), Deming cycle
list the last three quality control standards
Quality function deployment (QFD), Baldridge Award and ISO 9000/140000/19011:2002
Excellence Canada is the leading authority in Canada on …
organizational excellence based on quality systems, innovation, and healthy workplace criteria
(ISO 9000 and ISO 14000) the international organization for standardization (ISO) is …
a worldwide federation of national standards of bodies from more than 140 countries that set the global measures for the quality of individual products
ISO is a non-governmental organization established to …
promote the development of world standards to facilitate the international exchange of goods and services
ISO 9000 is the common name given to …
quality management and assurance standards
what makes an ISO 9000 so important is that the …
European Union (EU) is demanding that companies that want to to business with the EU be certified by ISO standards
ISO 14000 is a collection of …
the best practices for managing an organization’s impact on the environment
certification in both ISO 9000 and ISO 14000 would show …
that a firm has a world-class management system in both quality and environmental standards
