ch. 4 communications and documentation Flashcards
base station
any radio hardware containing a transmitter and receiver that is located in a fixed place
cellular telephone
a low power portable radio that communicates through an interconnected series of repeater stations called cells
channel
an assigned frequency or frequencies that are used to carry voice and data communications
close-ended questions
questions that can be answered with short/or single word responses
communication
the transmission of information to another person verbally or through body language
cultural imposition
when one person imposes his/her beliefs, values, and practices on another because they believe their ideas are superior
dedicated line
a special telephone line that is used for specific point to point communications also known as hotline
documentation
the recorded portion of the EMTs patient interaction either written or electronic. this becomes part of the patients permanent medical history
duplex
the ability to transmit and receive simultaneously
ethnocentrism
when a person considers his/he own cultural values as more important when interacting w places of a different culture
federal communications commission(fcc)
the federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications all of which may involve ems activity
interoperable communications system
a communications system that uses voice-over-internet-protocol (voip) technology to allow multiple agencies to communicate and transmit data
MED channels
VHF and UHF channels that the FCC has designated exclusively for ems use
mobile data terminal (MDT)
a small computer terminal inside the ambulance that directly receives data from the dispatch center
multiplex
the ability to transmit audio and data signals through the use of more than one communications channel
noise
anything that dampens or obscures the true meaning of a message
open-ended questions
a question which patients must provide detail to give an answer
paging
the use of a radio signal and a voice or digital message that is transmitted to pagers (beeper)or desktop monitor radios
patient care report (PCR)
the legal documentation to record all patient care activities
rapport
a trusting relationship that you build with your patient
repeater
a special base station radio that receives messages messages and signals on one frequency and then automatically retransmits the, on a second frequency
scanner
a radio receiver that searches or “scans” across several frequencies until the message is completed
simplex
single frequency radio; transmissions can occur in either direction but not simultaneously in both; when one party transmits the other can only receive and the party that is transmitting is unable to receive
standing orders
written documents, signed by the ems systems medical director that outline specific directions, permissions, and sometimes prohibitions regarding patient care also called protocols
telemetry
the process in which electronic signals can be transmitted by radio or telephone to a receiver with a decoder @ the hospital
therapeutic communication
verbal and non verbal communication techniques that encourage patients to express their feelings and to achieve a positive relationship
trunking
telecommunication systems that allow a computer to maximize utilization of a group of frequencies
UHF (ultra high frequency)
radio frequencies between 30 and 3000 MHz
VHF (very high frequency)
radio frequencies between 30 and 3000 MHz the VHF spectrum is further divided into high and low bands
