Ch. 4 Communicating for Success Flashcards
A proactive method for moving toward a successful career is to approach your employee evaluation sessions with a:
positive attitude
When bringing issues or problems to your supervisor or salon manager, it is important to:
be a problem solver
In dealing with conflicts that may occur between your coworkers, it is important to:
remain neutral
As you interact and communicate with fellow coworkers, remember to treat everyone with:
respect
If a client is dissatisfied with a service, what is one of the first steps you should take?
Ask for specifics
When is it appropriate to argue with clients?
Absolutely, unquestionably never
____________clients can greatly affect the salon flow, causing setbacks in the appointment calendar as well as making stylists late for other services.
Tardy
Listening to the client and then repeating, in your own words, what you think the client is telling you, is known as:
reflective listening
What tool should you use to put your clients at ease about your technical abilities?
Personal portfolio
The most important communication you will have with your clients is a ___________________, which will help you to determine the client’s needs and achieve the desired results.
Client consultation
When you help the client select a hairstyle that is reflective of her body shape and entire lifestyle, you are subscribing to the_________concept.
Total look
How much time should you schedule for a consultation with a first-time client?
Five to fifteen minutes
What is the very first thing you should do when meeting a new client?
Wear a smile
The best way to understand others is to being with a firm understanding of:
yourself
___________________is effectively the basis of all long-lasting relationships with clients and coworkers.
Communication
