Ch. 31 On the Job Flashcards
The practice of recommending and selling additional services to clients:
Ticket Upgrading
Not paying back your loans is known as:
Defaulting
Percentage of the revenue that the salon takes in from services performed by a particular cosmetologist:
Commission
Document that outlines all the duties and responsibilities of a particular position in a salon or spa:
Job Description
What you will actually get paid for your work:
Compensation
Customers who are loyal to a particular cosmetologist:
Client Base
Scheduling clients for their next appointment before they leave the salon is known as:
Rebooking
Informing clients about a product without stressing that they purchase it is a:
Soft Sell
To be successful in sales, you need ambition, determination, and a:
good personality
Recommending professional products to clients for at-home care is known as:
Retailing
The practice of recommending and selling additional services to clients is known as:
Upselling
Income in addition to your regular compensation that must be tracked and reported on tax returns is:
Tips
A salary-plus-commission structure is used to motivate practitioners to increase:
Productivity
One of the best ways to improve your performance is to:
Find a role model
Someone who recognizes and resolves problems constructively is a:
Problem Solver
In the cosmetology industry or service industry, putting clients first is:
Required
Is it true that every client who enters the salon is a potential purchaser of additional services or merchandise?
Yes
Do most beauty professionals rely on human resources to research things like retirement plans and health insurance?
No
If you have a conflict in the salon, should you feel free to discuss it with others in the salon?
No
As a team player, should you be willing to help a teammate by staying late or coming in early?
Yes!!
