Ch. 31 On the Job

Question 1

The practice of recommending and selling additional services to clients:

Answer 1

Ticket Upgrading

Question 2

Not paying back your loans is known as:

Answer 2

Defaulting

Question 3

Percentage of the revenue that the salon takes in from services performed by a particular cosmetologist:

Answer 3

Commission

Question 4

Document that outlines all the duties and responsibilities of a particular position in a salon or spa:

Answer 4

Job Description

Question 5

What you will actually get paid for your work:

Answer 5

Compensation

Question 6

Customers who are loyal to a particular cosmetologist:

Answer 6

Client Base

Question 7

Scheduling clients for their next appointment before they leave the salon is known as:

Answer 7

Rebooking

Question 8

Informing clients about a product without stressing that they purchase it is a:

Answer 8

Soft Sell

Question 9

To be successful in sales, you need ambition, determination, and a:

Answer 9

good personality

Question 10

Recommending professional products to clients for at-home care is known as:

Answer 10

Retailing

Question 11

The practice of recommending and selling additional services to clients is known as:

Answer 11

Upselling

Question 12

Income in addition to your regular compensation that must be tracked and reported on tax returns is:

Answer 12

Tips

Question 13

A salary-plus-commission structure is used to motivate practitioners to increase:

Answer 13

Productivity

Question 14

One of the best ways to improve your performance is to:

Answer 14

Find a role model

Question 15

Someone who recognizes and resolves problems constructively is a:

Answer 15

Problem Solver

Question 16

In the cosmetology industry or service industry, putting clients first is:

Answer 16

Required

Question 17

Is it true that every client who enters the salon is a potential purchaser of additional services or merchandise?

Answer 17

Yes

Question 18

Do most beauty professionals rely on human resources to research things like retirement plans and health insurance?

Answer 18

No

Question 19

If you have a conflict in the salon, should you feel free to discuss it with others in the salon?

Answer 19

No

Question 20

As a team player, should you be willing to help a teammate by staying late or coming in early?

Answer 20

Yes!!