Ch. 13 Flashcards
A system is not performing acceptably from the standpoint of its owners or operators.
Efficiency problems
Identifying ways of improving the situation.
Alternative generation
A matter of locating or identifying inefficiencies, rather than finding their causes.
Diagnosis
Performance of a non-standardized task is not acceptable.
Unstructured performance problems
A situation in which a highly structured system having standardized inputs, processes, and outputs, is not performing acceptably from the standpoint of product users.
Conformance problem
Determining the cause of the performance inadequacy.
Diagnosis
What is an effective means of identifying most Conformance problems?
Statistical process and control
Situations in which a system is not performing acceptably as regards to the interests of its owners or operators.
Efficiency problems
A system’s performance of a standardized task is unacceptable to product users.
Conformance problems
A situation in which an existing system is not performing acceptably.
Performance Problem
Deciding which course of action to adopt.
Evaluation of choice
Setting appropriate performance targets.
Goal-setting
The most common efficiency problem, is a generic task facing every individual and organization. In a competitive market economy, outputs must be produced as efficiently as possible.
Cost Reduction
