BUMEDINST 6300.10B Customer Relations Program Flashcards
What is the abbreviation CRP?
Customer Relations Program
What is the abbreviation TPG?
Target Performance Goals
When are Target Performance Goals(TPGs) developed?
During the Bureau of Medicine and Surgery Strategic Planning and review process
How often are Target Performance Goals(TPGs) measured?
On an annual basis
What is BUMED-M81?
BUMED Plans, Analysis and Evaluation
What is BUMED-M5?
Office of Strategy and Management
What is BUMED-M3?
Deputy Chief, Medical Operations
What is the abbreviation PI?
Process improvement
Who is responsible for developing CRP program objectives, goals and policies for Navy medical and dental facilities to implement?
Deputy Chief, Medical Operations (BUMED-M3)
What is the abbreviation CRR?
Customer Relations Representative
What is the abbreviation CRO?
Customer Relations Officer
What is the abbreviation DCAO??
Debt Collection Assistance Officer
What is the abbreviation HBA?
Health Benefits Advisor
What is the abbreviation OFML?
Operational Fleet Medical Liaison
What is the abbreviation RAO?
Retiree Activities Office
What is the abbreviation TSC?
TRICARE Service Center
Who is the principal point of contact ensuring the day to day execution of the Navy Medicine Customer Relations Program(CRP)?
the Customer Relations Officer (CRO)
How often should the Customer Relations Officer(CRO) receive reports on customer relations issues from CRP personnel?
Quarterly
What committee must the Customer Relations Officer(CRO) participate in?
Risk Management Committee
Who is the unit point of contact that coordinates with the unit’s leadership regarding the day-to-day execution of the Navy Medicine CRP?
Customer Relations Representative (CRR)
Who must the Customer Relations Representative(CRR) provide reports on the unit’s customer relation issues? How often must they provide the reports?
To the CRO, Quarterly
What is the abbreviation MCSC?
Managed Care Support Contractor
Who serves as an interface between the MTF and the operational forces?
Operational Forces Medical Liaison (OFML)
What are some items tracked by the Operational Forces Medical Liaison (OFML)?
Admissions, Dispositions, medical boards, limited duty boards, medical hold personnel and medical evacuations
What office serves as a liaison between the retiree community, their families, and the Military Health System? Who staffs the office?
Retired Activities Offices (RAO)
Staffed by retiree volunteers
