Book 3 Chapter 19: Technical Communications

Question 1

Which of the following is not one of the elements of communication?
A) Interactive process
B) Spelling
C) Primary purpose is to exchange information with others
D) Interactive process

Answer 1

B) Spelling

Question 2

What is the advantage of written communication?
A) Is faster than oral communication
B) Provides easy reference in the future
C) More content can be added to the communication
D) Can be encrypted for security

Answer 2

B) Provides easy reference in the future

Question 3

A key component to verbal communication is____________.
A) Listening
B) Shortness of speech
C) Tone
D) Clearness of speech

Answer 3

A) Listening

Question 4

A practical verbal tip is to:
A) Not move around a lot when speaking
B) Be brief
C) Stay focused
D) Have good eye contact

Answer 4

C) Stay focused

Question 5

In two way radio operation it is important to do what?
A) Read shipping documents on all parts of the radio
B) Locate all the buttons on the radio
C) Place the radio receiver in the correct location
D) Review the manufactures’ operating instructions

Answer 5

D) Review the manufactures operating instructions

Question 6

A good operating tip for two way radio operation is to:
A) Locate all buttons on the radio
B) Perform a verbal communication check
C) Have the radio located in a convenient location
D) All of the above

Answer 6

B) Perform a verbal communication check

Question 7

In two way radio operation it is important to be:
A) Loud
B) Clear
C) Attention
D) Brief

Answer 7

B) Clear

Question 8

What is a benefit of having Standard Operating Procedures (SOP)?
A) Reduce cost
B) Promote quality and safety
C) Reduce time
D) To reduce insurance cost

Answer 8

B) Promote quality and safety

Question 9

The following item or items are to be included in a SOP:
A) Background
B) Purpose
C) Materials and tools requirements
D) All of the above

Answer 9

D) All of the above

Question 10

Three types of maintenance are:
A) Instrumentation, rotating, electrical
B) Safety, turnaround, emergency
C) Routine, emergency, turnaround
D) Routine, preventive, emergency

Answer 10

D) Routine, preventive, emergency

Question 11

Which of the following is not a key component of a Maintenance Management System (MMS)?
A) A realistic budget
B) System to issue work orders
C) Inventory program
D) Human Resources department

Answer 11

D) Human Resources department

Question 12

Who would be one of the most important reviewers of a new SOP?
A) The Chief Power engineer
B) The HR manager
C) The Author
D) An operator from that area

Answer 12

D) An operator from that area

Question 13

Which of these is a key component to MMS (maintenance management system)?
A) Well-stocked toolboxes
B) On cal contractors
C) A maintenance manager
D) Work order systems

Answer 13

D) Work order systems

Question 14

The two-way radios are used when:
A) In an emergency situation
B) Repeater(s) are installed
C) Communicating in long distance
D) Private conversation is important

Answer 14

A) In an emergency situation

Question 15

When using a two-way radio, what do you say when you’ve heard the message but need to put the caller on hold?
A) Copy that
B) Roger that
C) Come again
D) Standby

Answer 15

D) Standby

Question 16

An SOP is used to:
A) Help plan equipment maintenance activities
B) Develop PFD’s and P&IDs
C) Make sure each operator runs equipment in a consistently safe and efficient manner
D) Keep track of maintenance costs

Answer 16

C) Make sure each operator runs equipment in a consistently safe and efficient manner

Question 17

If you discover an injured worker in your facility, you should _________ on your two-way radio.
A) Call out “HELP”
B) Press the “Man Down” button
C) Keep radio silence
D) Call emergency services

Answer 17

B) Press the “Man Down” button

Question 18

One of the best practices for writing SOPs is to:
A) To collect budgeting information for future reference
B) To maintain accurate contact information of service providers
C) Eliminates to the needs for safe work permits
D) To ensure compliance with government regulations

Answer 18

D) To ensure compliance with government regulations

Question 19

One of the main advantages of verbal communication is:
A) Immediate feedback and clarification
B) Talking to people the other side of the office
C) There is a permanent record of the communication
D) It takes longer to process the wording than written communication

Answer 19

A) Immediate feedback and clarification

Question 20

Which of these is a normal type of maintenance?
A) Preventative maintenance
B) New construction
C) Panic maintenance
D) Personal maintenance

Answer 20

A) Preventative maintenance

Question 21

Which of these is a reason to NOT use standard operating procedures? (SOP)?
A) Reduce possibility of miscommunication
B) Use as a checklist for internal or external auditing
C) Consistent implementation of a procedure
D) Allow operators to use their own methods of a procedure

Answer 21

D) Allow operators to use their own methods of a procedure