Book 3 Chapter 19: Technical Communications Flashcards
Which of the following is not one of the elements of communication?
A) Interactive process
B) Spelling
C) Primary purpose is to exchange information with others
D) Interactive process
B) Spelling
What is the advantage of written communication?
A) Is faster than oral communication
B) Provides easy reference in the future
C) More content can be added to the communication
D) Can be encrypted for security
B) Provides easy reference in the future
A key component to verbal communication is____________.
A) Listening
B) Shortness of speech
C) Tone
D) Clearness of speech
A) Listening
A practical verbal tip is to:
A) Not move around a lot when speaking
B) Be brief
C) Stay focused
D) Have good eye contact
C) Stay focused
In two way radio operation it is important to do what?
A) Read shipping documents on all parts of the radio
B) Locate all the buttons on the radio
C) Place the radio receiver in the correct location
D) Review the manufactures’ operating instructions
D) Review the manufactures operating instructions
A good operating tip for two way radio operation is to:
A) Locate all buttons on the radio
B) Perform a verbal communication check
C) Have the radio located in a convenient location
D) All of the above
B) Perform a verbal communication check
In two way radio operation it is important to be:
A) Loud
B) Clear
C) Attention
D) Brief
B) Clear
What is a benefit of having Standard Operating Procedures (SOP)?
A) Reduce cost
B) Promote quality and safety
C) Reduce time
D) To reduce insurance cost
B) Promote quality and safety
The following item or items are to be included in a SOP:
A) Background
B) Purpose
C) Materials and tools requirements
D) All of the above
D) All of the above
Three types of maintenance are:
A) Instrumentation, rotating, electrical
B) Safety, turnaround, emergency
C) Routine, emergency, turnaround
D) Routine, preventive, emergency
D) Routine, preventive, emergency
Which of the following is not a key component of a Maintenance Management System (MMS)?
A) A realistic budget
B) System to issue work orders
C) Inventory program
D) Human Resources department
D) Human Resources department
Who would be one of the most important reviewers of a new SOP?
A) The Chief Power engineer
B) The HR manager
C) The Author
D) An operator from that area
D) An operator from that area
Which of these is a key component to MMS (maintenance management system)?
A) Well-stocked toolboxes
B) On cal contractors
C) A maintenance manager
D) Work order systems
D) Work order systems
The two-way radios are used when:
A) In an emergency situation
B) Repeater(s) are installed
C) Communicating in long distance
D) Private conversation is important
A) In an emergency situation
When using a two-way radio, what do you say when you’ve heard the message but need to put the caller on hold?
A) Copy that
B) Roger that
C) Come again
D) Standby
D) Standby
An SOP is used to:
A) Help plan equipment maintenance activities
B) Develop PFD’s and P&IDs
C) Make sure each operator runs equipment in a consistently safe and efficient manner
D) Keep track of maintenance costs
C) Make sure each operator runs equipment in a consistently safe and efficient manner
If you discover an injured worker in your facility, you should _________ on your two-way radio.
A) Call out “HELP”
B) Press the “Man Down” button
C) Keep radio silence
D) Call emergency services
B) Press the “Man Down” button
One of the best practices for writing SOPs is to:
A) To collect budgeting information for future reference
B) To maintain accurate contact information of service providers
C) Eliminates to the needs for safe work permits
D) To ensure compliance with government regulations
D) To ensure compliance with government regulations
One of the main advantages of verbal communication is:
A) Immediate feedback and clarification
B) Talking to people the other side of the office
C) There is a permanent record of the communication
D) It takes longer to process the wording than written communication
A) Immediate feedback and clarification
Which of these is a normal type of maintenance?
A) Preventative maintenance
B) New construction
C) Panic maintenance
D) Personal maintenance
A) Preventative maintenance
Which of these is a reason to NOT use standard operating procedures? (SOP)?
A) Reduce possibility of miscommunication
B) Use as a checklist for internal or external auditing
C) Consistent implementation of a procedure
D) Allow operators to use their own methods of a procedure
D) Allow operators to use their own methods of a procedure
