Basic principles of Management and Development Flashcards
How can the veterinary practice be marketed?
- Social media
- Word of mouth
- Newsletters
- Websites
- Posters
- Leaflets
- Promotions
How long should client/clinical record data be stored for?
No obligation, but RCVS recommend 7 years as long as it is required for a specific purpose for personal data
How long should animal health certifications be stored for?
3 years
How long should records of retail and supply of POM-V and POM-VPS medicines be stored for?
5 years
How long should recruitment records be stored for?
Only as long as required
How long should accident records be stored for?
3 years
How long should VAT records be stored for?
6 years
How long should PAYE records be stored for?
3 years
How should files be destroyed?
Shredded or incinerated
Name 4 confidential things in the veterinary practice
- Private conversations
- Test results
- Staff telephone numbers
- Diagnosis and prognosis
When is it acceptable to break confidentiality?
- Disclosure to authorities
- Animal welfare concerns
- Child and domestic abuse
- Prevention, detection or prosecution of a crime
- Disclosure required by law
- Dealing with suspected illegal imports
What does GDPR stand for?
General Data Protection Regulation
What is GDPR?
Personal information from which you can identify a living individual with
What are the 7 data subject rights?
- Right to be informed
- Right of access
- Right of rectification
- Right of erasure (unless needed for legal reasons)
- Right to object to data processing
- Right to restrict data being processed
- the right to data portability
How long does the veterinary practice have to respond to a clients request of their personal data?
One month
