7.3 Stakeholder expectations

Question 1

Give three examples of a company’s stakeholders.

Answer 1

Members
Employees
Suppliers
Customers
Community
Enviornment

Question 2

Other than considering key stakeholders needs, what factors must directors consider under S172 CA?

Answer 2

Long term consequences
High standards of business conduct
Acting fairly between members

Question 3

Stakeholders can be classified as:

1) Internal (owners and employees)
2) Market (suppliers and customers)
3) E______ (everyone else)

Answer 3

External

Question 4

Wearden states that types of stakeholder power operate on a sliding scale between t__________ and e____________.

Answer 4

Traditional and Empowered

Question 5

Wearden lists four core forces that impact upon an organisations governance structures. Name two.

Answer 5

The law
Best practice
Social expectation
Visibility

Question 6

Stakeholder mapping is conducting by plotting stakeholders in a table according to two factors. What are these?

Answer 6

Power to disrupt

Level of interest in the business

Question 7

List 7 types of stakeholder

Answer 7

Owners
Employees
Customers
Creditors
Suppliers
Community
Government

Question 8

Wearden lists 9 sources of power beginning with the following letters. What are these?

P
R
T
E
I
V
V
A
J

Answer 8

Position
Resources
Task
Expertise
Information
Vision
Values
Argument
Judgement