15.3 Managing effective change strategically

Question 1

C___________ is an essential part of managing effective strategic change - as soon as more than one person is involved, we must consider how messages are best c___________ and through which channels.

Answer 1

Communication

communicated

Question 2

Why must the manner of communication between those involved in strategic change be carefully considered?

Answer 2

Communication must be clear - what someone believes they are saying is not necessarily the same as what the receiver thinks they are hearing.

Question 3

The “Johari method” sets out four areas of disconnect in communication between ourselves and others:

1) A_____ - an area with open communication between all individuals - i.e. everyone has good knowledge and understanding
2) B____ s___ - an area where the communicator needs to seek additional knowledge to ensure everyone has a full understanding.
3) F_____ - a.k.a. “hidden area” - where the communicator has more knowledge and can dominate the conversation
4) U_______ - an area of uncertainty where all parties have limited or no knowledge, and therefore risk incorrect decision making.

Answer 3

Arena
Blind spot
Facade
Unknown

Question 4

Wearden sets out a number methods for managing change - list five of these.

Answer 4

1 Education - teach others the process
2 Participation - people are more likely to accept if they can participate
3 Facilitation - one or more people have specific responsibility for communicating change
4 Support - encourage others to express concerns or ideas
5 Ownership - encouraging others to own the process in their areas
6 Negotiation - use bargaining chips to bring people around
7 Force - give people no choice but to comply
8 Manipulation - use threats or coercion

Question 5

What is the purpose of the Johari window?

Answer 5

To identify, consider and challenge where the disconnect happens in our communication with others.

Question 6

Who developed the Johari window model?

Answer 6

Joseph Luft & Harry Ingham (1955)

Question 7

What are the four sections of the Johari window?

Answer 7

Arena - known by self and others
Blind spot - known by others not by self
Facade - known by self by by others
Unknown - unknown by self and others