15.1 Managing strategic change - the people dynamic

Question 1

This chapter recognises that change relies on people but also that people rely on change. We all have a vision of how today could be d_______ - that is change. Our organisations are always trying to maintain or gain c_________ advantage in a diverse and changing m_____. This often requires them to change, but such change is only ever driven by p____.

Answer 1

different
competitive
market
people

Question 2

It is important to be able to distinguish between tr_____________ leadership (i.e. building the vision) and tr__________ leadership (driving the physical changes).

Answer 2

transformational

transactional

Question 3

The use of p_____ by leaders will evidence their abilities as a change leader, but will also drive the organisational c______. Change leaders need to think about both of these sides of the human r______ to their enthusiasm, requests or instructions.

Answer 3

power
culture
response

Question 4

Change a______ can prove to be a useful objective force in the implementation of change, but it could also be argued that they are not directly involved, so it will not drive strategic change with the same sense of m_______.

Answer 4

agents

mission

Question 5

The people dynamic of change requires the ability to c___________effectively within the parameters of available resources and human behaviour patterns. Using the Jo_____ window, we suggested that there were four differing and merging aspects of communication between people - the arena, the b____ spot, the risk of facade and the u______.

Answer 5

communicate
Johari
blind
unknown

Question 6

This chapter recognised that human beings are naturally r_______ to change. The findings of Kubler-Ross, Kanter, Ko_____ and others help us to understand this

Answer 6

resistant

Kotter

Question 7

The development of strategy involves the planning of change. and that will involve people. As a company secretary and governance professional, we need to recognize and c_______ the people dynamic that is involved in strategic change within our organisation. We have the privilege of a role which will often give us access to and vision of the entire organisation, we can see the actual impact and v_________ the potential impact. Our professionalism and approach can give us the opportunity to take an objective and challenging perspective, and we should prepare to use that to challenge others as and when appropriate.

Answer 7

challenge

visualise