13.1 Strategic control and performance management

Question 1

This chapter partially reflects upon the wide range of different approaches that have been considered in the development of strategy and challenges students to consider how we can c______ the process, the s_______ journey from the realities of today into the unknown of the f______.

Answer 1

control
strategic
future

Question 2

Control is positioned as part of the g________ expectation and triangulation strategy-risk-control. C_____ is required because of the r_____that are inevitably being taken to achieve the strategic v_____ and objectives.

Answer 2

governance
Control
risks
vision

Question 3

A four-fold approach is suggested to control - an________, au___, as________ and as________.

Answer 3

analysis
audit
assessment
assurance

Question 4

Analysis requires a clarity of u_________ of what is happening now and what the vision requires. There are four suggested, inter-related elements - ef_________, ef_________, qu_________, qu________. The chapter suggests the need to ensure an organisation does not just concentrate on the quantitative for developing strategy.

Answer 4

effectiveness
efficiency
quantitative
qualitative

Question 5

Audit requires a clarity of understanding of the data and i_________ that surrounds us. Remember that the word a_____ means to hear, to listen and to understand. This requires the a______ to be prepared to challenge to the point where all three meanings are satisfied - this will require a d_______-loop learning approach rather than just a single-loop approach.

Answer 5

information
audit
auditor
double

Question 6

The use of m_______ is recommended to enable an o_______ view of the organisation and its p______ to be developed.

Answer 6

metaphors
objectives
people

Question 7

Assessment requires us to be able to ask the right q________, and to find different methods of challenging the people, the process and the organisational c______.

Answer 7

questions

culture

Question 8

Assurance is a fundamental requirement in the development of strategy. Those developing the strategy need to firstly provide assurance to the owners of the assets that those assets are being used to fulfill the strategic objectives in order to preserve and enhance v_____. There is also a need to provide assurance to those using the a______ that they are working within the expected boundaries. Thirdly, there needs to be an assurance that appropriate levels of c_____ exist to protect assets and allw the operational b___________ to be reviewed as new dimensions and forces emerge.

Answer 8

value
assets
control
boundaries

Question 9

The b_______ s________ is positioned as an important tool both in itself and in its concept, to guide and challenge a breadth of whole-business thinking.

Answer 9

balanced scorecard

Question 10

The company secretary and governance professional needs to have a keen a________and understanding of the control measures that are used throughout the organisation. The privileged breadth of the role allows a virtually unparalleled ability to witness, consider and c______ the interaction of the control structure.

Answer 10

awareness

challenge