15.2 Role in the change process

Question 1

What is the difference between “transformational” and “transactional” leadership?

Answer 1

In transformational leadership, the leader will focus on the building of a strategic vision and development of an appropriate culture. In transactional leadership, the leader is more concerned with ensuring that the operational flow is appropriate to enable the strategy to be achieved.

Question 2

Covey (7 Habits) suggests that there are three types of power exerted by leaders:

1) C________ - the follower is concerned or afraid of what will happen if they do not follow the expectations of the leader. (fear, punishment)
2) U_______ power - the follower fulfills the requirement in expectation of reward (remuneration)
3) L_________ power - the follower has trust and respect of the leader ad their objectives. (respect, religion).

Answer 2

Coercive
Utility
Legitimate

Question 3

What is meant by a “change agent”?

Answer 3

A person who is able or required to use their particular abilities and/or knowledge or position to effect change within an organisation.

Question 4

Investors in People states that in order to be a successful change agent, a person must:

• understand the b______ of the change and the ability to take a long-term perspective
• remain close to the human side of change, understanding why people b_____ in the way they do
• balance emotional i________ with a relentless focus on the b_____ line
• embody change and be prepared to take r____
• open the process of change and ensure all people involved have the change to participate
• remember what is great about the business already.

Answer 4

benefits
behave
intelligence
risks

Question 5

Why might external consultants have the best vantage point when reviewing strategic change within organisation.

Answer 5

Consultants can provide a truly objective view as they have no organisational bias. They can bring a dispassionate view.

Question 6

Belbin identified 9 team roles for successful strategic change. What were these?

Answer 6

Cooridnator
Complete finisher
Monitor evaluator
Resource investigator
Specialist
Creator
Shaper Implementer
Teamworker