7. CIC: 30, 34F&B, Etiquette, and Protocol Flashcards
The first step in planning a successful food function is:
A. Knowing the menus available
B. Establishing a good working relationship with the hotel’s catering representative
C. Picking a location your members will like
D. Knowing your budget
B. Establishing a good working relationship with the hotel’s catering representative
Menu planning for your event is the responsibility of the: A. Banquet Manager B. Catering Manager C. Meeting Planner D. Convention Services Manager
C. Meeting Planner
Menus and meal functions should be planned and finalized how many days prior to your meeting date: A. 180-360 days B. 60-90 days C. 45 days D. 45-60 days
D. 45-60 days
- The advantage of setting buffet stations around the room as oppose to one long buffet table:
A. Looks like you are serving more food
B. Distributes attendees around the room
C. Gives attendees a wider selection of food
D. You can create a different them for each station
B. Distributes attendees around the room
For a meeting of several days duration where some off-site special events and food functions are planned, which is the worst choice for the planner: A. American plan B. Modified American plan C. European plan D. Continental plan
A. American plan
A standard banquet table for 8 is: A. 66” round B. 72” round C. 60” round D. 78” round
C. 60” round
You should be prepared to provide special foods to those with: A. Dietary restrictions B. Gourmet tastes C. VIP credentials D. Attitude problems
A. Dietary restrictions
A refreshment setup should be completed at least \_\_\_\_\_\_\_ earlier than the scheduled start time: A. 10 minutes B. 30 minutes C. 15 minutes D. 45 minutes
C. 15 minutes
What is French service for dinner?
A. Assorted of foods offered on a table, self-served
B. Decorative platter, pre-set at each place and removed at start of service
C. Platters and bowls of food placed on the table from which guests serve themselves
D. Food items served by waiter to individual, table side
D. Food items served by waiter to individual, table side
The most important consideration in menu planning is: A. Meeting planner’s taste B. Group’s taste C. Budget D. Local foods
B. Group’s taste
The best type of breakfast service for a meeting with an extremely full agenda is: A. Continental B. Full service C. Russian breakfast D. Family style
A. Continental
What is the most popular vegetable? A. Broccoli B. Green beans C. Corn D. Carrots
A. Broccoli
What is the ratio consumed of soft liquor to hard liquor?
A. 50/50
B. 60/40
C. 75/25
A. 50/50
For a luncheon, the BEST menu is:
A. Spaghetti and meat sauce
B. Pork chops and apple sauce
C. Grilled chicken salad
C. Grilled chicken salad
What percentage of coffee drinkers prefer decaf? A. 10% B. 25% C. 40% D. 50%
C. 40%
- You are planning to provide your attendees with lunch, but today’s schedule is very tight. The best service method to expedite your lunch service is:
A. Boxed lunch
B. Plated meal with pre-set salads and dessert
C. Buffet lunch
D. Vouchers for hotel restaurant
B. Plated meal with pre-set salads and dessert
You are planning a golf tournament for your attendees and would like to provide box lunches at the conclusion. The event will take place in San Antonio in August. The item you should you not include in the box lunch is: A. Soft drinks B. Potato salad C. Brownies D. Fried Chicken
B. Potato salad
Buffet meals tend to cost more because:
A. More staff is needed to clear plates
B. Attendees usually take more food than they can eat
C. The display tables are expensive to set up
D. More dishes are used
B. Attendees usually take more food than they can eat
You should write a thank you note within \_\_\_\_ days A. 7 B. 4 C. 3 D. 14
C. 3
HOW stands for: A. Hand over Web B. High on Whatever C. Higher Older Women D. Handshake On Web
C. Higher Older Women
When on a conference call, do not: A. talk to people in the background B. eat, drink, or spill anything C. forget to identify yourself before speaking D. all of the above
D. all of the above
- During your meeting, the most convenient area to set up your refreshment break is:
A. in the meeting room
B. in the area adjacent to the meeting room
C. close to the service doors
D. next to the registration area
B. in the area adjacent to the meeting room
When a speaker or program is planned during breakfast, which option is best? A. Full Buffet B. Russian C. Continental D. Full Service
D. Full Service
When using a continental breakfast buffet, the point at which a second buffet is set up is when attendance reaches: A. 100 B. 150 C. 120 D. 200
C. 120
Coffee by the gallon, and pastry by the dozen, are usually more economical than: A. A theme break B. Discretionary C. A per person price D. By the hour
C. A per person price
5. For easy passage of wait staff, as well as access to the stage or head table, aisles between round tables should be a minimum of: A. 36 inches B. 35 inches C. 32 inches D. 42 inches
C. 36 inches
Food functions are usually priced per person plus taxes and : A. Overhead B. Gratuities C. Labor Charges D. Tips
B. Gratuities
When the organization pays a flat amount for the duration of the party, it is called: A. A hosted bar on a per person basis B. A hosted bar on a per drink basis C. A cash bar D. An open bar
A. A hosted bar on a per person basis
The meal(s) you are most likely to schedule each day of a multi-day meeting is (are): A. Breakfast B. Dinner C. Lunch D. All of the above
C. Lunch
You are planning a dinner for 1000. There will be a head table for 10, a dance floor, stage and bars set at each corner of the room. Five-foot rounds will be used for the general dining tables. How many attendees will be able to sit at each table? A. 4 – 6 B. 10 – 12 C. 8 – 10 D. 5 – 7
C. 8-10
If you are planning a reception and need to closely watch your expenses, the least expensive way to buy liquor is: A. By the hour B. By the drink C. By the bottle D. By the number of people
C. By the bottle
When a cash bar is offered with a luncheon, approximately what percentage of the guests usually have a drink? A. 40% B. 20% C. 30% D. 10%
C. 30%
When cocktails and hors d’oeuvres are hosted, attendance of 80% can be anticipated.
What is the average consumption for one hour?
A. 1 – 2 drinks
B. 2 – 2.5 drinks
C. 2.5 – 3 drinks
D. 3 – 3.5 drinks
B. 2 – 2.5 drinks
Most groups consume what percentage of diet sodas on their breaks?
A. 10 – 25%
B. 25 – 40%
C. 50 – 75%
C. 50 – 75%
A typical lunch takes: A. 1 hour B. 1 hour and 15 minutes C. 1 hour and 30 minutes D. 2 hours
B. 1 hour and 15 minutes
16. Beverages should not exceed what percent of the total F&B cost? A. 10% B. 20% C. 25% D. 30%
B. 20%
F&B guarantees should be made: A. At the pre-con B. 24 hours in advance C. 48 hours in advance D. 72 hours in advance
C. 48 hours in advance
A service charge is: A. taxable B. non-taxable C. the same as a tip D. voluntary
A. taxable
When negotiating rates, it is not acceptable to:
A. Ask for a comp room
B. Negotiate prices more than 6 months in advance
C. Negotiate number of servers per table
D. Waive the gratuity
D. Waive the gratuity
What is the appropriate bartender to attendee ratio?
A. 1 per 25
B. 1 per 50
C. 1 per 100
C. 1 per 100
Which one of the following helps save money on F&B total costs? A. Not passing the hors d’oeuvres B. Cut back on décor C. Lengthen reception time D. Omit the service charge
B. Cut back on décor
The average no-show rate is:
A. 1 – 3%
B. 3 – 5%
C. 5 – 10%
B. 3 – 5%
You are having chicken as the main entrée. You have ordered 50 bottles of Chardonnay. How many bottles of Merlot should you order?
A. 50
B. 25
C. 10
C. 10
You are having sirloin steaks as your main entrée. You have ordered 100 bottles of red wine. How many bottles of white wine do you need? A. 20 B. 10 C. None – everyone will drink red D. 5
A. 20
Which food should you always serve at your reception? A. Fruit & Cheese tray B. Mixed nuts C. Onion rings and French fries D. Carving station
A. Fruit & Cheese tray
What is the break to meeting ratio in minutes? A. 10 to 50 B. 15 to 45 C. 30 to 30 D. 10 to 60
A. 10 to 50
Your opening session begins at 8am and you have scheduled a 10am refreshment break. Assorted soft drinks are to be served for 250 attendees. If your attendees are all physicians, what percentage of the soft drinks should be diet in this situation? A. 35 – 45% B. 10 – 15% C. 25 – 30% D. 50 – 75%
D. 50 – 75%
How many attendees will typically stay for a cash bar reception at the usual cocktail hour? A. 50% B. 75% C. 30% D. 80%
A. 50%