10. CIC 15, 17, 18: Convention Services, Facilities Staff, Pre-Con, On-Site Communications, Risk Management, Communication with Event Facilities Flashcards

1
Q
  1. Primary focus of a CSM is to:
    a. negotiate dates and rates
    b. select vendors
    c. ensure contractual obligations are fulfilled
    d. submit venue surveys
A

c. ensure contractual obligations are fulfilled

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q
  1. A CSM serves as an extension of staff to:
    a. meeting planners
    b. CVB’s
    c. hotels
    d. convention centers
A

a. meeting planners

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q
  1. The CSM will receive an account history from the hotel sales manager. A complete account history should include:
    a. the dates of the event
    b. the client space needs
    c. housing information
    d. All of the above
A

d. All of the above

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q
  1. What is the timeline to reserve a guest room sub-block for VIP’s, staff and speakers
    a. 11 months
    b. 12 months
    c. 14 months
    d. 16 months
A

a. 11 months

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q
  1. Return labels are generally expedited when prepared _______________.
A

in advance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q
  1. There are no set rules when it come to gratuities and tipping
    a. True
    b. False
A

a. true

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q
  1. Define P.E.R.
A

Post event report

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q
  1. What is the purpose of a post-convention meeting?
A

to evaluate good and bad (Look for exact answer in book)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q
  1. What is another name for a Convention Service Manager (CSM)?
    a. Conference and Banqueting Manager
    b. Conference Coordinator
    c. Every planner’s best friend
    d. Events Manager
    e. A, B and D
    f. All of the above
A

e. A, B and D

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q
  1. In Europe room rates are ______________ of tax, city tax and service?
A

inclusive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q
  1. In Europe hotel contracts are more/less common than in the United States?
A

less

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q
  1. A Daily Delegate Rate (DDR) includes:
    a. Function space, one lunch and one beverage break
    b. Function space, breakfast and lunch
    c. Function space, one lunch and two coffee/tea breaks
    d. None of the above
A

c. Function space, one lunch and two coffee/tea breaks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q
  1. What does a P.E.R consist of?
A

final numbers, f&b, registration, etc. (look in book for exact answer)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q
  1. A 24 hour rate includes:
    a. Function space, lunch, dinner and two coffee/tea breaks
    b. Function space, breakfast, lunch and dinner
    c. Function space, overnight accommodations, breakfast, lunch dinner and two coffee/tea breaks
    d. None of the above
A

c. Function space, overnight accommodations, breakfast, lunch dinner and two coffee/tea breaks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q
  1. For large event when should the first meeting between facility personnel and the client occur?
    a. 6 months
    b. 3 months
    c. 9 months
    d. 12 months
A

d. 12 months

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q
  1. A __________ is described as a voluntary and selective amount of money given at will for special or excellent service?
A

Tip

17
Q
  1. A __________ is described as a voluntary payment added to a bill to signify good service?
A

Gratuity

18
Q
  1. The two options for air-freight delivery are? (Circle both that apply)
    a. Terminal to terminal
    b. Overnight
    c. Drayage
    d. Door to door
A

a. Terminal to terminal
d. Door to door
(conf answer in book)

19
Q
  1. What is the best source for Traveler’s Advisory Notices?
A

US State Department

20
Q
  1. What is the general industry limit on liability for each occurrence on small events?
    a. Not less than $1 million
    b. Not less than $3 million
    c. Not less than $5 million
    d. None of the above
A

b. Not less than $3 million for small events (look in book bc Ch 31, transportation says no less than 5 mill…is that only for transportation?)

21
Q

-Hotel CSM does what?

A

liaison between meeting planner and all hotel departments

anticipates groups needs based on event history

Coordinates program details through process of timeline checklist

22
Q

-Convention Center CSM does what?

A

one stop shop for convention center related services
coordinates event details through communication with client and building staff
serves as liason with outside service contractors

23
Q

Key communications with Hotel CSM include:

A
Event Specification Guide (ESG)
Function Orders
Banquet Event Order (BEO)
Pre-Conference Meeting
Group Specifications Guide or Resume 
Post-Conference Meeting
Post-Event Report (PER)
24
Q

ESG- Event Specifications Guide includes what?

A
Event overview
Meeting requirements
Key contacts 
Important agreement details
Meeting policies/procedures
Billing instructions
Details of each general session, 
breakout, 
special event, 
registration, 
etc., broken down by date, time and place.
25
Q

Group Specifications Guide or Group Resume is what?

A

Created by CSM based on Planner’s ESG and routed to internal facility staff and shared with planner at the Pre-Conference Meeting

26
Q

Pre-Conference Meeting details:

A
Typically 24 – 48 hours out
Ran by CSM and will cover some of the following:
Introduction of facility and client staff
Review of housing list/VIP information
AV details
Catering details
Billing Instructions
Etc.
27
Q

Post-Conference Meeting details:

A
Held at conclusion of meeting
Involve key facility personnel
Recognize employees who provided outstanding service
Review what worked well and what didn’t
Discuss ways to improve (both sides)
28
Q

PER- Post event Report includes what?

5 things at least

A

Registration #’s - onsite and pre-conference
F & B details – guarantees vs. actual
Hotel pickup
Budget vs. actual spend (can include revenue)
Exhibitors
Any other data relevant to your event

29
Q

Risk Management involves what 4 things:

A
  • Planning and Preparedness
  • Mitigation
  • Response
  • Recovery Safety First
30
Q

Definition of Risk Management:

A

a matter of identifying potential hazards