10. CIC 15, 17, 18: Convention Services, Facilities Staff, Pre-Con, On-Site Communications, Risk Management, Communication with Event Facilities Flashcards
1
Q
- Primary focus of a CSM is to:
a. negotiate dates and rates
b. select vendors
c. ensure contractual obligations are fulfilled
d. submit venue surveys
A
c. ensure contractual obligations are fulfilled
2
Q
- A CSM serves as an extension of staff to:
a. meeting planners
b. CVB’s
c. hotels
d. convention centers
A
a. meeting planners
3
Q
- The CSM will receive an account history from the hotel sales manager. A complete account history should include:
a. the dates of the event
b. the client space needs
c. housing information
d. All of the above
A
d. All of the above
4
Q
- What is the timeline to reserve a guest room sub-block for VIP’s, staff and speakers
a. 11 months
b. 12 months
c. 14 months
d. 16 months
A
a. 11 months
5
Q
- Return labels are generally expedited when prepared _______________.
A
in advance
6
Q
- There are no set rules when it come to gratuities and tipping
a. True
b. False
A
a. true
7
Q
- Define P.E.R.
A
Post event report
8
Q
- What is the purpose of a post-convention meeting?
A
to evaluate good and bad (Look for exact answer in book)
9
Q
- What is another name for a Convention Service Manager (CSM)?
a. Conference and Banqueting Manager
b. Conference Coordinator
c. Every planner’s best friend
d. Events Manager
e. A, B and D
f. All of the above
A
e. A, B and D
10
Q
- In Europe room rates are ______________ of tax, city tax and service?
A
inclusive
11
Q
- In Europe hotel contracts are more/less common than in the United States?
A
less
12
Q
- A Daily Delegate Rate (DDR) includes:
a. Function space, one lunch and one beverage break
b. Function space, breakfast and lunch
c. Function space, one lunch and two coffee/tea breaks
d. None of the above
A
c. Function space, one lunch and two coffee/tea breaks
13
Q
- What does a P.E.R consist of?
A
final numbers, f&b, registration, etc. (look in book for exact answer)
14
Q
- A 24 hour rate includes:
a. Function space, lunch, dinner and two coffee/tea breaks
b. Function space, breakfast, lunch and dinner
c. Function space, overnight accommodations, breakfast, lunch dinner and two coffee/tea breaks
d. None of the above
A
c. Function space, overnight accommodations, breakfast, lunch dinner and two coffee/tea breaks
15
Q
- For large event when should the first meeting between facility personnel and the client occur?
a. 6 months
b. 3 months
c. 9 months
d. 12 months
A
d. 12 months