2nd try....3. CIC: 19, 32- Support Services, Shipping, & Evaluations Flashcards
The supplier with the \_\_\_\_\_\_\_\_\_ bid may not be the best option to meet the event’s needs. A. Most detailed B. Lowest C. Customer Service oriented D. Shortest E. None of the above
CIC pg 198 & 200
B. Lowest
An international event typically is defined as one for which at least ---% of attendees reside outside the host country. A. 10% B. 15% C. 20% D. 25% Pg 115
B. 15%
The first step in planning an international event is to…:
A. Survey your past or potential attendees
B. Perform a cost/budget analysis
C. Specify the goals and objectives
D. Understand the benefits to the attendees
CIC Pg 115
C. Specify the goals and objectives
International events require longer planning timelines bc of a variety of planning conditions. Which is not a condition you should consider?
A. Logistics of making a long distance arrangements
B. Budgeting with exchange currency risks
C. Availability of local services
D. Transportation to/from the hotel
CIC Pg 115
D. Transportation to/from the hotel
VAT stands for… A. Value-Amended Taxes B. Value-Added Taxes C. Value-Added Tolls D. Value-Amended Tolls CIC pg 116
B. Value-Added Taxes
The best rest to utilize a PCO or DMA is…
A. Because they speak foreign languages
B. Because they are based in the region
C. Because they have cultivated local contacts which will save you time
D. Because their fees are based on a hourly schedule
CIC pg 118
C. Because they have cultivated local contacts which will save you time
Event Management is a \_\_\_\_\_\_\_ profession that requires the support of many different suppliers in many different fields. A. Multi-Dynamic B. Multi-Functional C. Multi-Disposition D. Multi-Disciplinary CIC pg 197
D. Multi-Disciplinary
A trained \_\_\_\_ professional can coordinate the entire function, allowing the planner and staff to concentrate on operations and content. A. Special Event B. Meeting Planner C. Marketing & Promotional D. Food & Beverage CIC pg 198
A. Special Event
The best source for booking entertainers & speakers are:
A. Production Companies
B. Speaker Professionals of America
C. Fellow event professionals who have booked similar events
D. DMC’s / PCO’s
CIC pg 198
C. Fellow event professionals who have booked similar events
When a service is under consideration you should always…
a. Research the best supplier, communicate goals & objectives and expectations of the stakeholders
b. Research the best supplier, communicate goals & objectives, and survey the potential participants
c. Communicate goals & objectives, determine financial arrangements, and survey the potential participants
d. All of the above
CIC pg 199
a. Research the best supplier, communicate goals & objectives and expectations of the stakeholders
What is the first step in developing an effective volunteer program?
A. Determine the cost savings of using volunteers
B. Determine how volunteers will interact with staff
C. Determine the roles & responsibilities the volunteers will assume
D. Determine a volunteer code of ethics
CIC pg 201
C. Determine the roles & responsibilities the volunteers will assume
International events are the most complex in the shipping arena. It is best to find a full service international freight forwarder that is also a… A. Tracking broker B. Shipping broker C. International broker D. Customs broker CIC pg 391
D. Customs broker
Which functions does a packing list not serve….
A. A comprehensive list of goals and objectives for the event
B. A comprehensive list of materials needed onsite
C. It is a control sheet for checking the movement and safe delivery
D. A record of the final disposition and return shipment of freight
CIC pg 394
A. A comprehensive list of goals and objectives for the event
Who should not receive the packing list?
A. Planning staff, shipper, on-site agent
B. Planning staff, DMC, contractor/coordinator
C. Planning staff, contractor/coordinator, on-site agent
D. Planning staff, shipper, contractor/coordinator
CIC pg 395
B. Planning staff, DMC, contractor/coordinator
The label on packages should contain…
A. Event name, contact name, facility name
B. Detailed description of contents, contact name, facility name
C. Detailed description of contents, contact name, facility name & address
D. Detailed description of contents, contact name, Event name, contact name, facility map
CIC pg 395
A. Event name, contact name, facility name
If something is missing the first thing you should do in tracing the route is to…
A. Request a POD (Proof of Delivery)
B. Contact the shipping company
C. Contact the facility who received the package
D. Refer to your packing list
CIC 396
B. Contact the shipping company
What factor should not be considered when creating and managing a volunteer program? A. Types of Volunteers B. Technology C. Changes in the population D. Location of the event PCMA pg 116
D. Location of the event
Which is not a challenge of managing volunteers A. Access to additional expertise B. Lack of control and reliability C. Recruiting volunteers D. Time demands for supervision PCMA pg 116-117
A. Access to additional expertise
A diverse group of volunteers ensures all of the following except:
A. All perspectives of the organization’s constituents
B. Various aspects of the event are addressed
C. Assist with the goals and objectivesD. Plan for various aspects of culture & customs
PCMA pg 118
C. Assist with the goals and objectivesD. Plan for various aspects of culture & customs
Volunteers have a line of defense against the threat of personal liability since Congress passed the Volunteer Act of \_\_\_\_ A. 1993 B. 1995 C. 1997 D. 1999 PCMA pg 119
C. 1997
What committee type is a group of people appointed by the board, whose advices is sought on a particular subject? A. Executive B. Ad Hoc C. Steering D. Advisory PCMA pg 119-120
D. Advisory
Which is not a type of third party provider? A. Security Companies B. Meeting management companies C. Site search companies D. Event production companies PCMA pg 567-568
A. Security Companies
Which is not a typical service for a General Service Contactor? A. Décor & props for meeting B. Develop drafts of floor plans C. Security services D. On-site service desks PCMA pg 566-567
C. Security services
New technology enhancements include the embedding of RFID chips, which identify the attendee and track their participation in sessions, movements around the facility. RFID stands for… A. Radio Frequency Identification B. Random Frequency Identification C. Radio Facilitation Identification D. Random Facilitation Identification PCMA pg 570
A. Radio Frequency Identification
Which is not a recommended best practice when working with 3rdparties?
A. Determining a disclosure
B. Referral from another meeting professional
C. Value for fees paid
D. Fair & Equitable Business Practices
PCMA pg 574-575
B. Referral from another meeting professional
One of the ways to determine tip and gratuities is to…
A. Set dollar amount per every 5 attendees
B. Set a dollar amount for the total sleeping room revenue
C. Set a 1-2% percentage of the total meeting budget
D. Set a 5-6% percentage of the banquet or catering bill
PCMA pg 583
C. Set a 1-2% percentage of the total meeting budget
What is a reason not to evaluate participants?
A. To determine success in meeting objectives
B. To ID strengths & weaknesses of meeting management and design process
C. To compare the meeting costs to benefits
D. To gather data for future volunteer programs
PCMA pg 692-693
D. To gather data for future volunteer programs
Which is not one of the 4 stages in the Phillips Evaluation & ROI Process? A. Evaluating Planning B. Data Dispersement C. Data Analysis D. Reporting PCMA pg 698
B. Data Dispersement C. Data Analysis
One of the most common formats used in closed-ended questions is the \_\_\_\_\_\_ scaling A. Range B. Likert C. Scripted D. None of the above PCMA pg 704
B. Likert
The ROI percentage formula is
A. ROI = (total income –total expense / total income)100
B. ROI = (total income –total expense / total expense)100
C. ROI = (total expense –total income / total expense)*100
D. None of the above
PCMA pg 703
B. ROI = (total income –total expense / total expense)*100
