2nd try....3. CIC: 19, 32- Support Services, Shipping, & Evaluations

Question 1

The supplier with the \_\_\_\_\_\_\_\_\_ bid may not be the best option to meet the event’s needs.
A.   Most detailed
B.   Lowest
C.   Customer Service oriented
D.   Shortest
E.   None of the above

CIC pg 198 & 200

Answer 1

B. Lowest

Question 2

An international event typically is defined as one for which at least ---% of attendees reside outside the host country.
A. 10%
B. 15%
C. 20%
D. 25%
Pg 115

Answer 2

B. 15%

Question 3

The first step in planning an international event is to…:
A. Survey your past or potential attendees
B. Perform a cost/budget analysis
C. Specify the goals and objectives
D. Understand the benefits to the attendees
CIC Pg 115

Answer 3

C. Specify the goals and objectives

Question 4

International events require longer planning timelines bc of a variety of planning conditions. Which is not a condition you should consider?
A. Logistics of making a long distance arrangements
B. Budgeting with exchange currency risks
C. Availability of local services
D. Transportation to/from the hotel
CIC Pg 115

Answer 4

D. Transportation to/from the hotel

Question 5

VAT stands for…
A. Value-Amended Taxes
B. Value-Added Taxes
C. Value-Added Tolls
D. Value-Amended Tolls
CIC pg 116

Answer 5

B. Value-Added Taxes

Question 6

The best rest to utilize a PCO or DMA is…
A. Because they speak foreign languages
B. Because they are based in the region
C. Because they have cultivated local contacts which will save you time
D. Because their fees are based on a hourly schedule
CIC pg 118

Answer 6

C. Because they have cultivated local contacts which will save you time

Question 7

Event Management is a \_\_\_\_\_\_\_ profession that requires the support of many different suppliers in many different fields.
A. Multi-Dynamic
B. Multi-Functional
C. Multi-Disposition
D. Multi-Disciplinary
CIC pg 197

Answer 7

D. Multi-Disciplinary

Question 8

A trained \_\_\_\_ professional can coordinate the entire function, allowing the planner and staff to concentrate on operations and content.
A. Special Event
B. Meeting Planner
C. Marketing & Promotional
D. Food & Beverage
CIC pg 198

Answer 8

A. Special Event

Question 9

The best source for booking entertainers & speakers are:
A. Production Companies
B. Speaker Professionals of America
C. Fellow event professionals who have booked similar events
D. DMC’s / PCO’s
CIC pg 198

Answer 9

C. Fellow event professionals who have booked similar events

Question 10

When a service is under consideration you should always…
a. Research the best supplier, communicate goals & objectives and expectations of the stakeholders
b. Research the best supplier, communicate goals & objectives, and survey the potential participants
c. Communicate goals & objectives, determine financial arrangements, and survey the potential participants
d. All of the above
CIC pg 199

Answer 10

a. Research the best supplier, communicate goals & objectives and expectations of the stakeholders

Question 11

What is the first step in developing an effective volunteer program?
A. Determine the cost savings of using volunteers
B. Determine how volunteers will interact with staff
C. Determine the roles & responsibilities the volunteers will assume
D. Determine a volunteer code of ethics
CIC pg 201

Answer 11

C. Determine the roles & responsibilities the volunteers will assume

Question 12

International events are the most complex in the shipping arena. It is best to find a full service international freight forwarder that is also a…
A. Tracking broker
B. Shipping broker
C. International broker
D. Customs broker
CIC pg 391

Answer 12

D. Customs broker

Question 13

Which functions does a packing list not serve….
A. A comprehensive list of goals and objectives for the event
B. A comprehensive list of materials needed onsite
C. It is a control sheet for checking the movement and safe delivery
D. A record of the final disposition and return shipment of freight
CIC pg 394

Answer 13

A. A comprehensive list of goals and objectives for the event

Question 14

Who should not receive the packing list?
A. Planning staff, shipper, on-site agent
B. Planning staff, DMC, contractor/coordinator
C. Planning staff, contractor/coordinator, on-site agent
D. Planning staff, shipper, contractor/coordinator
CIC pg 395

Answer 14

B. Planning staff, DMC, contractor/coordinator

Question 15

The label on packages should contain…
A. Event name, contact name, facility name
B. Detailed description of contents, contact name, facility name
C. Detailed description of contents, contact name, facility name & address
D. Detailed description of contents, contact name, Event name, contact name, facility map
CIC pg 395

Answer 15

A. Event name, contact name, facility name

Question 16

If something is missing the first thing you should do in tracing the route is to…
A. Request a POD (Proof of Delivery)
B. Contact the shipping company
C. Contact the facility who received the package
D. Refer to your packing list
CIC 396

Answer 16

B. Contact the shipping company

Question 17

What factor should not be considered when creating and managing a volunteer program?
A. Types of Volunteers
B. Technology
C. Changes in the population
D. Location of the event
PCMA pg 116

Answer 17

D. Location of the event

Question 18

Which is not a challenge of managing volunteers
A. Access to additional expertise
B. Lack of control and reliability
C. Recruiting volunteers
D. Time demands for supervision
PCMA pg 116-117

Answer 18

A. Access to additional expertise

Question 19

A diverse group of volunteers ensures all of the following except:
A. All perspectives of the organization’s constituents
B. Various aspects of the event are addressed
C. Assist with the goals and objectivesD. Plan for various aspects of culture & customs
PCMA pg 118

Answer 19

C. Assist with the goals and objectivesD. Plan for various aspects of culture & customs

Question 20

Volunteers have a line of defense against the threat of personal liability since Congress passed the Volunteer Act of \_\_\_\_
A. 1993
B. 1995
C. 1997
D. 1999
PCMA pg 119

Answer 20

C. 1997

Question 21

What committee type is a group of people appointed by the board, whose advices is sought on a particular subject?
A. Executive
B. Ad Hoc
C. Steering
D. Advisory
PCMA pg 119-120

Answer 21

D. Advisory

Question 22

Which is not a type of third party provider?
A. Security Companies
B. Meeting management companies
C. Site search companies
D. Event production companies
PCMA pg 567-568

Answer 22

A. Security Companies

Question 23

Which is not a typical service for a General Service Contactor?
A. Décor & props for meeting
B. Develop drafts of floor plans
C. Security services
D. On-site service desks
PCMA pg 566-567

Answer 23

C. Security services

Question 24

New technology enhancements include the embedding of RFID chips, which identify the attendee and track their participation in sessions, movements around the facility. RFID stands for…
A. Radio Frequency Identification
B. Random Frequency Identification
C. Radio Facilitation Identification
D. Random Facilitation Identification
PCMA pg 570

Answer 24

A. Radio Frequency Identification

Question 25

Which is not a recommended best practice when working with 3rdparties?
A. Determining a disclosure
B. Referral from another meeting professional
C. Value for fees paid
D. Fair & Equitable Business Practices
PCMA pg 574-575

Answer 25

B. Referral from another meeting professional

Question 26

One of the ways to determine tip and gratuities is to…
A. Set dollar amount per every 5 attendees
B. Set a dollar amount for the total sleeping room revenue
C. Set a 1-2% percentage of the total meeting budget
D. Set a 5-6% percentage of the banquet or catering bill
PCMA pg 583

Answer 26

C. Set a 1-2% percentage of the total meeting budget

Question 27

What is a reason not to evaluate participants?
A. To determine success in meeting objectives
B. To ID strengths & weaknesses of meeting management and design process
C. To compare the meeting costs to benefits
D. To gather data for future volunteer programs
PCMA pg 692-693

Answer 27

D. To gather data for future volunteer programs

Question 28

Which is not one of the 4 stages in the Phillips Evaluation & ROI Process?
A. Evaluating Planning
B. Data Dispersement C. Data Analysis
D. Reporting
PCMA pg 698

Answer 28

B. Data Dispersement C. Data Analysis

Question 29

One of the most common formats used in closed-ended questions is the \_\_\_\_\_\_ scaling
A. Range
B. Likert
C. Scripted
D. None of the above
PCMA pg 704

Answer 29

B. Likert

Question 30

The ROI percentage formula is
A. ROI = (total income –total expense / total income)100
B. ROI = (total income –total expense / total expense)100
C. ROI = (total expense –total income / total expense)*100
D. None of the above
PCMA pg 703

Answer 30

B. ROI = (total income –total expense / total expense)*100