4.1– Ticketing & Asset Tracking Flashcards
1
Q
- Ticketing System
A
o User info
o Device info
o Description of the problem
o Categories [organization specific]
o Severity
o Escalation levels = levels of authentication [1, 2, 3]
o Clear, concise written communication
—Problem description
—Progress notes
—Problem resolution
2
Q
- Asset Management
A
o Inventory lists
o Database system
o Asset tags & IDs
o Procurement life cycle
o Warranty & Licensing
o Assigned users
3
Q
- Barcodes
A
o Can make it easier to track items [retail for inventory]
4
Q
- Asset Tags
A
o Can be used to track misplaced devices by using RFID
