3.3 – Malware Removal Steps Flashcards
1
Q
- Investigate & Verify Malware Symptoms
A
Pop-ups, asking for money, not booting, slow, apps not working
2
Q
- Quarantine Infected System
A
Remove system off the network
Disconnect the NIC / disable the WiFi card
3
Q
- Disable System Restore in Windows
A
Viruses infect restore points [can’t use them]
4
Q
- Remediate Infected Systems
A
Update anti-malware software
Scanning & removal techniques
—Safe mode, pre-installation environment
—Can’t delete if virus is running
—Reboot & scan
5
Q
- Schedule Scans & Run Updates
A
6
Q
- Enable System Restore & Create Restore Points in Windows
A
7
Q
- Educate the End User
A
Anti-malware = NOT prevent, only clean malware
