3.4 – Mobile Device Issues Flashcards
1
Q
- App Fails to Launch
A
o Uninstall & reinstall app
2
Q
- App Fails to Close / Crashes
A
o Uninstall & reinstall app
3
Q
- App Fails to Update
A
o Uninstall & reinstall app
4
Q
- Slow to Respond
A
o Update device
o Remove apps consuming the resources
5
Q
- Battery Life Issues
A
o Apps running in background
o Stop them from running
o Running in high performance mode
6
Q
- Randomly Reboots
A
o Corruptions of the OS / getting too hot
7
Q
- Bluetooth
A
o Disconnect / reconnect device
o Ensure within range
8
Q
- WiFi
A
o Disconnect / reconnect device
o Ensure within range
9
Q
- NFC
A
o Ensure within range
10
Q
- Air Drop
A
o Ensure within range
11
Q
- Screen Doesn’t Rotate
A
o Ensure set to rotate
o Accelerometer is failing
12
Q
- Repair Phone with Authentic Service
A
o Uninstall / reinstall app
o Reset factory settings
o Hardware- authentic service center
