4.1 Communication Skills Flashcards
what are interpersonal skills
methods to communicate with other effectively
what is eye contact
interpersonal skills
looking at someone at the same time they are looking at you in a face to face situation
what is body language
interpersonal skills
non verbal communication skill where the conscious and unconscious movements and postures communicate feelings and attitudes
what is open questioning
questions that allow opinions and more details
what is closed questioning
giving options for the respondent to choose from
what is probing questioning
pressure the respondent to answer in a certain way
what is written communcation
the most important and effective way of business communication; creation of messages using the written word.
what is a letter
written communication addressed to one person or organisation
what is an email
written communication sent to one or more people electronically
what is social networking
written communication using social media to interact with others
what is a report
written communication - a description of an event provided to another person that was not present e.g. providing interested people with results from an investigation
what are meetings
verbal communications - 2 or more people called together to discuss/debate issues and make decisions face to face or remotely
what is verbal communication via telephone
communication between 2 or more people in a different location
what is verbal communication via group discussions
gathering of individuals with a similar interest to discuss ideas, solve problems, give comments, can be conducted face to face or remotely
what is formal language
exchange of information is conducted through predefined channels e.g. requests commands order and reports
