2.6 Software Troubleshooting

Question 1

What is software troubleshooting

Answer 1

logical, step by step approach to monitoring, identify, diagnosing and correcting errors that arise

Question 2

what is a software error

Answer 2

When the program or process stops working as expected.
Usually happens when programs are badly written or if a user inputs unexpected data

Question 3

what are 4 common faults

Answer 3

links not working
software freezing
unexpected reboot
browser closes and stops responding

Question 4

what is a system freeze

Answer 4

computer freezes, pressing keys and moving mouse is not registering and shows no response

Question 5

how do you fix a system freeze

Answer 5

turn off the computer, restart and run your task manager and antivirus to see what is going on

Question 6

what is an unexpected reboot

Answer 6

where the computer tries to fix its own errors however it can get stuck in a loop of booting and rebooting

Question 7

how do you fix unexpected reboot

Answer 7

when computer restarts hold down BIOS key and change a setting to help start the operating system

Question 8

what is an update error

Answer 8

updates can bring more problems and interfere with current software

Question 9

how to fix an update error

Answer 9

you may need to uninstall one program so that others will work

Question 10

what is antivirus

Answer 10

it checks the system fir malware which could be using up resources and slowing down the system. If found, malware can be quarantined and deleted by the antivirus

Question 11

what is a memory dump

Answer 11

copies and displays content of RAM out at time of the crash to help technician discover what happened

Question 12

what is baseline

Answer 12

compares system to what it was like before the problem. can be used to see a difference which may have caused the problem

Question 13

what is event viewer (logs)

Answer 13

if software errors occur then characteristics should be logged to help fix any similar future issues.
includes - time ate user history

Question 14

what is the blue screen of death

Answer 14

when the computer crashes and displays a blue screen
fatal system error where the operating system stops
usually a driver or software issues ( programs that allow peripherals to be used)

Question 15

how to fix the blue screen of death

Answer 15

restart the computer and check for updates in the system