1.6 Troubleshooting

Question 1

Process of identifying hardware faults ( 7 steps )

Answer 1

Start
Identify problem
Define theory of probably cause
Test theory
Create plan of action
Verify problem
Document result

Question 2

Troubleshooting tools

Answer 2

Software diagnostics package
Multimeter
Cable tester
Post card

Question 3

Software diagnostics package

Answer 3

Runs predetermined tests on different hardware components within the system

Question 4

Multi meter

Answer 4

Checking electrical value of voltage

Question 5

Cable tester

Answer 5

Testing network cables

Question 6

Post card

Answer 6

Plugs into expansion card spot and tests the operation of the system as it boots up

Question 7

Documentation / fault management techniques

Answer 7

Fault log
Test plans
Manufacturer information
Technical guides

Question 8

Fault log

Answer 8

Record information relating to the fault e.g. what is it, when it occurred, how fast it was resolved and when

Question 9

Test plans

Answer 9

Test numbers, type of tests, expected results, resolution, further test number

Question 10

Manufacturer information

Answer 10

Check information relating to the faulty hardwzre

Question 11

Technical guides

Answer 11

Researching similar faults and potential resolutions