3.6.2 Key factors in change Flashcards
1
Q
What are the 4 key factors when managing change?
A
Organisational culture
Change in organisational size
Time and speed of change
Managing resistance to change
2
Q
Why is organisational culture a key factor in change?
A
- attitudes and values are embedded into the business and its operations
- might be some resistance to change as employees prefer the old culture
3
Q
Why is the organisational size a key factor in change?
A
Because the organisational size impacts:
- coordination, motivation and communication
- role duplication
- redundancies
- internal politics
4
Q
What is time/speed of change a key factor in change?
A
Because depending upon the time of change:
- it can be disruptive to normal operations
- could be incremental over time
- difficult to recruit
- impacted by technological advances
- structural employment and rate of redundancies
5
Q
Why is managing resistance to change a key factor in change?
A
Because different stakeholders would have different reactions to change.
- Employees would be worried about job security and the working environment
- Customers would be worried about quality changes, price changes and shifted traditions.
6
Q
Why is there resistance to change?
A
- there is resistance to change and inertia
- Misinformation and misunderstanding due to long chains of coordination, wide spans of control
- self interest
- Different assessment of the situation as different stakeholders have different criteria of successful change.
7
Q
How can businesses manage change effectively?
A
- training and education
- consultation with staff and stakeholders
- redundancies for disruptive staff
- coerce staff
- negotiate with trade unions ACAS
- Legal action
8
Q
What are some methods of staff consultation?
A
quality circles focus groups appraisal systems emails trade unions kaizen groups works council
