2.3.3 Managing Quality Flashcards
Quality
A product or service which meets the standards set by customers. In other words, it is fit for purpose
Benefits of providing high quality
- Sell at a premium price
- Strengthens brand image
- Can give a USP / competitive advantage
Quality Control
The product is tested for quality at the end of the production process. If the product didn’t meet a certain standard, it would be reworked or thrown away
Advantage of Quality Control
- Quicker method of achieving quality
- Lower staff costs
Disadvantage of Quality Control
- Too late to correct errors once the product is made
- Products have to be destroyed
- Increased unit costs
Quality Assurance
Every employee that is involved in the production process is responsible for the quality of the product
Advantage of Quality Assurance
- Minimum waste
- Leads to zero defects
- Employees more involved in the production process
Disadvantage of Quality Assurance
- Slower production process
- Higher staff costs due to more training
Quality Marks
If businesses meet certain standards, they can be awarded quality marks which can be put on their products:
- Kitemark
- Investors in people
- CE Mark
Business Culture
general attitudes and
behaviours among staff within a workplace.
Warranty
A guarantee from a manufacturer or seller that defective products will be repaired or replaced
Quality manufacturing means
Things are right first time, every time
Why do business care about quality
Reputation
Attract Customers
Justify prices
Customer retention
Growing Market Share
Prevent lawsuits
Less complaints
Less returned faulty products
Competitive advantage
Attract employees
