13-11 Unsatisfactory Work Performance

Question 1

What are the sources of work performance standards applicable to members?

Answer 1

• Service Governance
• Federal Statutes and associated Regulations
• Provincial Statutes and associated Regulations
• Municipal By-laws and Municipal Codes

Question 2

Who is responsible for establishing work performance standards for specialized functions?

Answer 2

Command officers

Question 3

What must job descriptions include regarding civilian employees?

Answer 3

Duties and requirements

Question 4

What should unit commanders do if job descriptions do not reflect current needs?

Answer 4

Ensure revised draft job descriptions are forwarded for final review and approval

Question 5

What is required before measuring employee performance against new job requirements?

Answer 5

An approved job description

Question 6

How should all work performance deficiencies be addressed?

Answer 6

In a timely manner

Question 7

What is a common method to resolve minor work performance deficiencies?

Answer 7

Remedial assistance such as counselling, training, or participation in programs

Question 8

What must be recorded regarding persistent work performance deficiencies?

Answer 8

A record of the results of actions taken

Question 9

What does the Toronto Police Service value in terms of workplace accommodations?

Answer 9

Members requiring accommodation

Question 10

Under which legislation must workplace accommodations be made?

Answer 10

Ontario Human Rights Code

Question 11

What type of behaviour is prohibited under the Ontario Human Rights Code?

Answer 11

Discriminatory and harassing behaviour

Question 12

What may constitute a complaint of unsatisfactory work performance?

Answer 12

• Incompetence
• Quality of work
• Quantity of work
• Insubordination
• Personal appearance
• Engaging in personal activities detrimental to the job
• Failure to co-operate
• Missed deadlines
• Frequent or repetitive errors
• Excessive absenteeism or tardiness

Question 13

What must be established before an internal complaint of unsatisfactory work performance can be brought against a police officer?

Answer 13

Certain criteria set by the Community Safety and Policing Act

Question 14

What are the two parts of a Special Review process?

Answer 14

• An initial interview with the member and unit commander
• A meeting with the unit commander, supervisor, and member for corrective action

Question 15

What happens if a supervisor fails to provide necessary training during a Special Review?

Answer 15

An internal complaint shall be initiated against the supervisor

Question 16

What is the time frame for a Special Review?

Answer 16

Ninety (90) calendar days

Question 17

What can extend the review period of a Special Review?

Answer 17

Demonstrated effort to comply or inability to observe conduct due to injury or illness

Question 18

What outcomes are possible at the conclusion of a Special Review when a member meets the standard?

Answer 18

TPS 955 is concluded and placed in the unit personnel file for two years

Question 19

What happens if a member fails to meet the standard in a Special Review?

Answer 19

A TPS 901 will be generated and the internal complaint process initiated

Question 20

What does ‘Accommodation Factor’ mean?

Answer 20

Providing accommodation to persons with any disability

Question 21

What is a ‘Barrier’ in the context of disabilities?

Answer 21

Anything preventing a person from fully participating in society due to their disability

Question 22

Define ‘Disability’ as per the Ontario Human Rights Code.

Answer 22

A condition including physical disabilities, mental impairments, learning disabilities, and others

Question 23

What do ‘Individual Work Practices’ refer to?

Answer 23

The manner in which members manage their time, workload, and work environment

Question 24

What are ‘Management Practices’?

Answer 24

Supervisory practices used to control the work environment and assign tasks

Question 25

Who is a ‘Second-Level Supervisor’?

Answer 25

The supervisor who directly oversees a member’s supervisor

Question 26

What does ‘Service Governance’ include?

Answer 26

• Police Services Board Policies and By-laws
• Toronto Police Service Collective Agreements
• Standards of Conduct
• Policy and Procedure Manual
• Routine Orders
• Specialized manuals issued by the Chief of Police
• Unit-specific policies issued by their Unit Commander
• CPIC messages
• Directions from a superior

Question 27

What does ‘Unsatisfactory Work Performance’ mean?

Answer 27

A failure to meet an established standard

Question 28

What is ‘Work Performance Deficiency’?

Answer 28

A failure to meet an established standard

Question 29

Fill in the blank: ‘Sundry Duties’ refers to the tasks associated with a primary task that are too numerous to list. These are defined in a _______.

Answer 29

[civilian job description]