08-01 Employee And Family Assistance Program ( EFAP)

Question 1

What does EFAP stand for?

Answer 1

Employee and Family Assistance Program

Question 2

Who is eligible for the EFAP provided by TELUS Health?

Answer 2

• Active members (full-time, part-time, and temporary) and their spouse/partner and dependents
• Retirees and their spouse/partner
• Auxiliary members (critical incident stress only)

Question 3

What is the primary goal of the EFAP Committee?

Answer 3

To provide leadership and support for a strong and responsive support program for Service members and their families

Question 4

What are some personal problems addressed by the EFAP?

Answer 4

• Health
• Marriage
• Family
• Lifestyle
• Retirement
• Legal issues
• Finances
• Gambling
• Substance abuse
• Psychological/emotional disorders
• Work
• Critical incident stress

Question 5

Who comprises the EFAP Committee?

Answer 5

• Chief
• SOO representative
• TPA representative
• EFAP provider representative
• Representatives from other Service support units, such as Wellness, Psychological Services, Chaplaincy, and the Toronto Police College

Question 6

Under what circumstances can client confidentiality be breached by the EFAP provider?

Answer 6

• When records are subpoenaed by a court of law
• When there is suspicion of child abuse
• To prevent serious harm to an individual or others
• To report a health professional not adhering to standards

Question 7

What should a supervisor do upon becoming aware of a member needing assistance?

Answer 7

• Advise the member of all available assistance options, including EFAP
• Permit the member to call the EFAP provider
• Follow up with the member for support
• Refer to Procedure 08–04 in case of a traumatic critical incident

Question 8

Who is designated as the EFAP Liaison/Critical Incident Response Team Coordinator?

Answer 8

The member designated by the EFAP Committee to liaise with the EFAP provider and coordinate defusing and debriefing sessions

Question 9

Fill in the blank: The EFAP provider is the ______ engaged by the Service.

Answer 9

external EFAP service provider

Question 10

Who is included in the definition of ‘Family’ for EFAP services?

Answer 10

• A spouse or partner from a same-sex or opposite-sex relationship
• Dependent children