12.2 McGregor's Theory X and Theory Y

Question 1

Theory X

Answer 1

The view that some managers believe that employees are lazy, fear motivated and in need of constant direction.

Question 2

Theory Y

Answer 2

The view that some managers believe employees are internally motivated, enjoy their work and are prepared to take on additional responsibilities.

Question 3

Fayol’s views on the roles of managers

Answer 3

1) Planning
2) Organising resources to meet objectives
3) Commanding, directing, and motivating employees
4) Coordinating activities
5) Controlling and measuring performance against targets

Question 4

Mintzberg views on the roles of managers

Answer 4

1) Interpersonal roles - dealing with and motivating employees at all levels of an organization.
2) Informational roles - acting as a source receiver and transmitter of information.
3) Decisional roles - taking decisions and allocating resources to meet the organisation’s objectives.