10.7 Management and workforce relations

Question 1

Industrial action

Answer 1

Measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favour of employees.

Question 2

Collective bargaining

Answer 2

The process of negotiating terms of employment between an employer and a group of workers who are usually represented by a trade union official.

Question 3

Trade union recognition

Answer 3

When an employer formally agrees to conduct negotiations on pay and working conditions with a trade union rather than bargain individually with each other.