105b.05 - Cutting Guest Experience

Question 1

All of the following are guidelines to follow during the Connect haircut service essential EXCEPT:
1. Build rapport
2. Greet client w a firm handshake
3. Ask questions to discover client needs
4. Greet client with a pleasant tone of voice

Answer 1

Ask questions to discover client needs

Question 2

All of the following are methods used to disinfect tools and equipment EXCEPT:
1. Rinse
2. Spray
3. Immersion
4. Disinfectant wipes

Answer 2

Rinse

Question 3

All of the following are ways to reassure or calm a child during a haircutting service EXCEPT:
1. Offering a reward
2. Using fun language
3. Asking them to keep quiet
4. Kneeling down to make eye contact

Answer 3

Asking them to keep quiet

Question 4

Communicating with your client prior to and during the service will help you avoid misunderstandings and ensure:
1. Predictable results
2. A proper shampoo treatment
3. Their friends will give them compliments
4. The haircut is completed in a timely manner

Answer 4

Predictable results

Question 5

If an older child comes into the barbershop without a parent, consider:
1. Calling the parent first
2. Offering them the latest trends
3. Reducinng the cost of service
4. Having them sign a release form

Answer 5

Calling the parent first

Question 6

In order to determine your client’s level of satisfaction, request feedback and look for:
1. Your tip
2. Your next client
3. Verbal and nonverbal cues
4. Approval from staff members

Answer 6

Verbal and nonverbal cues

Question 7

Teaching the client how to perform at-home hair care maintenance is important during which service essential?
1. Connect
2. Consult
3. Create
4. Complete

Answer 7

Create

Question 8

To keep a child from squirming, remind them that squirming may cause you to:
1. Cut yourself
2. Cut him or her
3. Never do their hair again
4. Tell their parents they were misbehaving

Answer 8

Cut yourself

Question 9

What is the first step in cleaning combs and brushes?
1. Remove hair and debris
2. Scrub w soap and water
3. Immerse in soap and water
4. Immerse in a disinfectant solution

Answer 9

Remove hair and debris

Question 10

Which of the following is a guideline to follow during the Consult haircut service essential?
1. Complete a client record
2. Perform a scalp massage to relax the client
3. Communicate to develop a connection w the client
4. Ask specific questions such as “would you like your neck clean and square?”

Answer 10

Ask specific questions such as “would you like your neck clean and square?”