101b.05 - Human Relations

Question 1

An outward reflection of your inner feelings, thoughts, attitudes and values is defined as:

Answer 1

Personality

Question 2

After performing a service on a difficult client, Karl vents his frustrations to other clients. Which of the following terms identifies Karl’s display of emotion?

Answer 2

Attitude

Question 3

A polite behavior that shows respect for other people is called:

Answer 3

Courtesy

Question 4

Which of the following statements describes courtesy?
1. Impatient gestures
2. Controversial topics
3. Arrive at work on time
4. Rudeness toward others

Answer 4

Arrive at work on time

Question 5

A deep admiration for someone or something is referred to as:

Answer 5

Respect

Question 6

All of the following statements describe methods to build self-respect EXCEPT:
1. Resisting negative influences
2. Accepting and embracing change
3. Seeking out other positive people
4. Feeling down about yourself and others

Answer 6

Feeling down about yourself and others

Question 7

Responding calmly versus reacting impulsively represents a person who is practicing:

Answer 7

Emotional balance

Question 8

The feeling that two people have for one another that feeds each person’s need to feel valued is known as:

Answer 8

Mutual respect

Question 9

Proper conduct in relationships with your employer, co-workers and clients is known as:

Answer 9

Professional ethics

Question 10

Which of the following responsibilities is NOT found in the professional code of ethics?
1. Failure to fulfill obligations
2. Being loyal to employer and co-workers
3. Being fair and courteous to your co-workers
4. Showing respect for the feelings rights of others

Answer 10

Failure to fulfill obligations