104.b03 - Connect Service Essential

Question 1

The four Service Essentials are Connect, Consult, Create and:

Think “finish”

Answer 1

Complete

Question 2

Greeting the guest is an element of which of the following service essentials?

Answer 2

Connect

Question 3

The Connect Service Essential involves putting clients at ease and building:

Answer 3

Rapport

Question 4

Which of the following strategies is NOT a suggested Connect strategy?
1. Use the guest’s name
2. Prebook an appointment
3. Introduce yourself to the guest
4. Give the client helpful direction

Answer 4

Prebook an appointment

This is a step that is usually done at “complete” stage

Question 5

A client should be greeted within the first:

Answer 5

10 seconds

Question 6

Why is it important to use a client’s name?

Answer 6

Helps them feel important

Question 7

When introducing yourself to a client, use assured, calm movements to project confidence and:

Answer 7

Competence

Question 8

All of the following statements describe positive environmental elements EXCEPT:
1. Omit connecting time w/ the next client
2. Keep personal conflicts off the shop floor
3. Make sure music and reading material in waiting area are appropiate
4. Minimize distractions and make sure you always have your client’s full attention

Answer 8

Omit connecting time w/ the next client

Question 9

Which of the following words describes how clients should see your routine each time they visit?
1. Varied
2. Erractic
3. Irregular
4. Consistent

Answer 9

Consistent

Question 10

The five senses that will ensure your client’s barbershop visit is exceptionally memorable are sight, sound, smell, touch and:

Answer 10

Taste