104b.04 - Consult Service Essential

Question 1

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All of the following strategies are part of the Consult service essential EXCEPT:
1. Organizing a plan
2. Obtaining consent
3. Performing the service
4. Visualizing the end result

Answer 1

Performing the service

Question 2

Analyzing the client’s wants and needs occurs during which service essential?

Answer 2

Consult

Question 3

Which of the following is an open-ended question?
1. Is your beard frizzy?
2. Do you like your current hair color?
3. What final results do you want to see in your hair?
4. You haven’t had your beard trimmed for a while, right?

Answer 3

What final results do you want to see in your hair?

Question 4

Select the term that could be used by a client to help uncover what they “want” in a hair service.
1. Flat
2. Drab
3. Shine
4. Lifeless

Answer 4

Shine

Question 5

Select the term that could be used to help uncover problems or challenges that clients currently “have.”
1. Dull
2. Soft
3. Shine
4. Smooth

Answer 5

Dull

Question 6

Identifying the cost of the service is discussed during which of the following service essentials?

Answer 6

Consult

Question 7

If the client feels hesitant about your suggestion made during the Consult service essential, you should:

Answer 7

ask additional questions to clarify what the client really wants

Question 8

At what point would you gain consent to move forward during the Consult service essential?

Answer 8

after all questions have been clarified

Question 9

Tips for a successful consultation include all of the following steps EXCEPT:
1. Listen attentively
2. Maintain eye contact
3. Avoid knowing the clients hair care needs
4. Position yourself so that it is comfortable for the client to look at you

Answer 9

Avoid knowing the clients hair care needs

Question 10

All of the following are true about the client record, EXCEPT:

Answer 10

Leave in view where anybody can read them