104b.06 - Complete Service Essential

Question 1

Of the following strategies, which one is used during the Complete service essential?
1. Analyze client want and needs
2. Introduce yourself to the guest
3. Make product recommendations
4. Organize a plan for follow through

Answer 1

Make product recommendations

Question 2

All of the following strategies are used during the Complete service essential EXCEPT
1. Visualize the end result
2. End w/ a warm goodbye
3. Reinforce client satisfaction
4. Provide follow-up after the barbershop visit

Answer 2

Visualize the end result

Question 3

Actions that can help reinforce client satisfaction during the Complete service essential include all of the
following EXCEPT:
1. Prompting clients to tell you how to feel
2. Summarizing the barbering services performed
3. Asking questions to determine what the client wants
4. Telling clients how great their hair, skin or beard looks

Answer 3

Asking questions to determine what the client wants

Question 4

Which of the following terms describes asking a client to schedule a future appointment?

Answer 4

Prebooking

Question 5

Texts, email and thank-you cards are all ways to provide:

Answer 5

Follow-up

Question 6

After-care advice includes explaining the benefits of using a product at home with all the following information, EXCEPT:
1. which product to use
2. How to use the product
3. Why you used the product
4. Why other products don’t work

Answer 6

Why other products don’t work