102b.17 - Shampoo & Condition Guest Experience

Question 1

All of the following information could be found in client records EXCEPT:
1. Date of last service
2. Price of the service
3. Client’s social security number
4. Technique and application method

Answer 1

Client’s social security number

Question 2

Which of the following locations might be sensitive during a scalp massage?

Answer 2

Behind the earlobes

Question 3

This statement would occur during the Consult service essential.

Answer 3

How frequently do you shampoo your hair?

Question 4

Which shampoo is recommended for removing residue such as product buildup?

Answer 4

Clarifying

Question 5

Which type of conditioner displaces excess moisture and provides the hair with more body?

Answer 5

Body-building

Question 6

What is considered the appropriate water pressure for rinsing during a shampoo service?

Answer 6

Moderate to strong

Question 7

How should you monitor the temperature of the water during rinsing?

Answer 7

By keeping one finger in the water stream

Question 8

Which of the following statements describes a technique for scalp massage movements?

Answer 8

do not break contact and use slow rhythmic motions

Question 9

Wipe up water-spill areas:

Answer 9

Immediately

Question 10

Which of the following items would be discarded following the shampoo service?

Answer 10

Neck strip